SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Olamama Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://olamama.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Item as described. There are comfortable windows on the bottles through which you can see the color of the varnish. The date of production of varnish is fresh.
I really love this brand of varnishes, but I lowered the star because the color is not even close to the picture. It's not about the color reproduction of the monitor, in the picture pink with dilution in white, in the bottle red with a shade of pink. White inside does not even smell, just as it does not smell of neon, which emanates from photography. I hope that the store will replace the photo with a more adequate one, because it is completely different color. And I am not picky, I am well aware that there cannot be the same shade as on the screen. But here is not a shade, here just the color is completely different. We are talking about number 066.
Arrived quite quickly before the stated date. The colors are good bright in one layer can be covered. Dry well.
It turned out even better than expected. Made "Easter" nails to herself and her daughter. Was very pleased. Painted in 2 layers all super. Covered with a matte top.
Excellent gels, the consistency is not thick or liquid, they quickly self-align and dry well in the lamp. Monolayers, in two layers on tips only 049 and as30. White and pastels are chic. The quality is amazing, now I want to buy all the items in the store. But the delivery to Spain was very long, and with color reproduction, of course, the trouble is at all: in reviews, in reviews and in the photo of the store, the same names have different shades, here you already have to rely on luck and intuition)
Always very satisfied with beautilux, it has become the brand with which I work every day! Colors are very pigmented, two thin layers are more than enough! Colors last 4 weeks minimum
Fast delivery. Products conforms to the description in 2 layer this is nikel the color is too nice just what I wanted. Thank you
super
Tjnn girls ask her and the father who is bleeding the power of 2 watts and my lord the same as the salon and sit two weeks matchal, and ask for stickers to remove theOh!
I have been using these varnishes for a long time, the quality is 5. The store is attentive and responsible. It was when the goods did not reach me. They always returned the money. Thank you. Recommend
I'm just impressed!!!! Packaging bomb! So they also put a gift)))) and I haven't tried it yet, then I'll add it!!!!
The varnish is super, I will definitely take another color
Conform to the description, black well dense, a layer is enough, I recommend beautilux
Received order. Good store! Thank you for the nail sticker gift!
I ordered 4 different varnishes at once. Fast shipping. All of them came in perfect condition, nothing spilled and broke, delivered directly home. As a gift, the store put Christmas stickers on his nails. The color is dense, excellent coating. I was very pleased with the order, I will order more!
As always beautiful! As a gift stickers