SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Olamama Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://olamama.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I liked the decoration very much. As short as I wanted. The color is also very nice. Came to Germany within 2 weeks.
Beautiful ..i reccomended ❤️❤️❤️very quick delivery
j'adore
Very beautiful chocker, recommended
I am absolutely floored with the quality of this company's jewelry! I am a loyal customer now. I've purchased 2 necklaces from them already, and they are true to all of the descriptions. Love them! And fast shipping too!
Duge Mili Choker
Beautiful, not plastic Arrived in 2 weeks
All according to the description, the stone is similar to natural
Very beautiful and delicate necklace, looks great, I love it!
Really nice colors. Pretty cute but a little shorter than I have expected and it is made out of wire which makes it too stiff in my opinion. Doesn’t flow well on the neck so I’ll change it with rope and I believe it will look better.
The quality is good. A little wrong with the color. But I will still wear
Description corresponds. Cute necklace, color gently light green. Pearl Heart. Accessories Under Gold. Stone choker, not plastic. Shipping before line. Track was not tracked. Did not communicate with the store. Took for 298r.
Pretty nice, but I suppose the golden details won’t be so shiny after a while.
Very beautiful and cute choker, met all expectations. recommend. Delivery before the specified time.
very fast shipping, the same as the picture. thank you
The order arrived on time. The quality is good, the chains look beautiful)
Super Beautiful Choker! Very gentle and neat. With daily wear, the whole summer without removing, the gold almost did not erase. If you take care of the product and do not wet it with water, it will last very long years) The store is very conscientious. You can safely order any product from him, man-word! In general I I recommend you to buy the goods in this store!
Very nice, white color looks quite expensive
Beautiful necklace
Very liked, very gentle! Reached Germany in 2 weeks. I will order other colors for summer! I did not communicate with the store, there was no need.