SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Olamama Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://olamama.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Great suit! Everything is like the photo, the fabric is nice to the body! Super
She is good, with rosmir I guessed, ale brushless brothers and M. Shvidka delivery, I am satisfied with it.
First wrote a bad review. Now changed her mind. But the impressions are not clear. For height 173-length, good, and with a heel you can, and with sneakers. The fabric is polyester, I don't like it at first, but then Wear It Well😀-Not hot, practically does not wrinkle, irons very easily. But there are comments on tailoring. On my parameters 105-90-118. Took the XXL size, although the table could also be XL. But! The vest on me XXL is close to it, one hole is somehow strangely puffing and collecting. And the pants are just huge, although the elastic band on my 118 is right back-to-back, XL I think would not fit in the belt. There is a bubble on the bottom, but it may be the features of my figure. In general "scored" on everything and carry with pleasure. Let it be oversized😍😀!
Kolir beige, niyak not Haki. Warehouse polyester. On the eye 90 rosmir m trohi vilny, I can with my brothers., But the back of the vest is not fitted. The pants are wide in style, the rubber band is tight, the brothers can do it on the rosemir mezzhe, the dovzhina on the zrist 160 Dovga, the pidyde on the 170. Delivery shvidka
The most perfect thing I got to purchase recently. I measure 44 and have a stomach of 2 cesarean (serious pouch) and it really hides and Mima. Acne while paints. I adopted this Lok completely.🫶🙏
Very cool and cool, I liked it looks very good, I am large chest size 98 waist 85 and hip 116 and it suited me very well, I will buy in other colors!!
Very light material. Correct size US sizing.
Took the size m with the vest guessed right, the trousers are big, as for me the pants in the photo and in real life is different. I liked the material, in principle, you can wear very much.
The pants and the vest are very beautiful, I am a size S and that was the one I asked for and it comes to measure, the fit of both is perfect, the fabric is not transparent. It arrived in about 2 weeks.
The suit is made of thin polyester, easy to iron. On my height 162 and 62 kg took L, but I think that M would be good. Look good for the price I recommend. Arrived very quickly 10 days.
looks good once ironed. I ordered M and I'm a UK 8-10. Size small would definitely not fit my chest area.
My 169 height. Weight 84 kg. There is an elastic band on the back of the pants, which can be cut narrowly. Prima fabric
I like it, size corresponds, I spend 36 and I asked for one s and cool
Very nice in the absence of ironing it😅, I have a 100 contour and pants I have 42/44 I asked myself for XL and perfect
Good quality of the fabric, the seams are smooth. the fabric is nice to the body. The size is suitable, even in the chest. XXL chest 90, hip 100