SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Olamama Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://olamama.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Excellent basic sweater, thin, pleasant to the body. Size XL fits well for a bust of 105 cm. The color is paler than in the photo. More of a calm pink. Can be taken. I recommend the seller.
received in France in 11 days very soft against skin I highly recommend the seller. delivered with Choice Post fits well
perfect in everything
I have size M and I ordered XL. The sweater fits well. It's a neat thin sweater, suitable for wearing under a suit jacket. Well-made, nice quality. The color is just greener than in the photo. It's not a problem for me, but something other buyers should take into account.
The color is darker and duller. The size is just right.
I wear EU size 38 and ordered size XL. It fits perfectly. The color matches the seller's description. I can't judge what material it is, probably synthetic fiber.
Lighter than I thought but fits my size well.
The order arrived quickly, packaged neatly, the quality is pleasant to the touch, the color matches the sample.
It's thin and fits well... I ordered M but I'm S and it was loose... I'll order others in different sizes... fast shipping, thank you.
The jumper is a little tight especially around the neck
Very nice sweater, fast delivery, thank you.
The quality thickness and stitching is very good. Packaging is good with no damage. I am happy for the price. Highly recommend. Just make sure you know your size.
I am happy with the fit and material for its price. Looks and feels durable and reliable. I love it. I am very happy with the purchase. Good bargain.
It's very soft, fits well, and the color is very pretty, recommended.
For my money, the sweater is very pleasant to the skin, soft, I took size S, weigh 47 kg and am 160 cm tall. delivery is very fast. material for spring and autumn. 👍 👍 👍 👍 👍 👍 👍 👍 👍
It's of excellent quality, cost-benefit ratio is a 10, hopefully it doesn't pill, has a soft touch, I loved the color it's exactly the same as the model, very vibrant.
Thank you for the jacket, it is of very good quality. The size ordered is exact and I am very happy. I would buy again, I recommend it.
Light fabric, but warmer and more pleasant.
Beautiful color, comfortable to wear. 160 cm/62kg measured less L measured good fit. The product is defective.
good price, quality, size and color same as the reference.