SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Olamama Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://olamama.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Non-stick lipstick, ALE not a stick, it is easy to blow
I arrived fast, the lipstick packaging is nice and the color is a little darker than the one in the image. Does not leave the texture like a gloss, but still the lipstick is juicy.
Super beautiful for the price! Really very good quality, nice color and very handy definitely a must!
I love this super beautiful, I really liked the color, it was just the one I asked for and it arrived in good condition
Duge Class Lipstick!! Tylki will be too good to erased ((as well as the class and Garna, they did not know the reason for the Bula
I chose the color 05. It took almost a month to reach chili but it is as it can be seen in the image, it arrived in perfect condition... Has a very cute little bear on the lid is not a water pass
I loved this lipstick too much, as soon as it arrived and it already became my fav, it is the tone 03, recommended and I love the aroma that has hehe
Very nice the tone and arrived before the estimated date
Very nice the product and packaging, in addition the color spreads well and is durable, also in its lid has some cute bear prints <3
It took a long time to arrive, it arrived in good condition. The color is very nice and when it came out it leaves color on the lips like an ink. Has a cherry smell.
Arrived in Ukraine a month later, the packaging was slightly open, and I like The Gloss in general
it's very cute, I ordered number one and it's a pretty pink. it does leave a stain which is just what I wanted.
Lipstick is smaller than I thought, the color is cute and doesn't feel dry but it's not like gloss commonly are.
I loved it, beautiful color and beautiful packaging! I'm going to try it, I hope it looks the same as the photos in the mouth. I'm late, but hey, the seller's not to blame.
The box and tint itself are beautiful, the color on the lips is not the same as in the photo (probably filters, or I have a bright lip pigment). Arrived quickly, everything satisfied me
I fell in love with this product. This is a fascinating product. My lips have more charm with this lipgloss
sooo cuteee! I got exactly what I wanted. And I actually got it earlier than expected. The packaging is cute and the lipstick itself is so cool. I love the color. and the little bear awww.
I adore this cute pink water-light lip gloss! Its subtle shimmer adds a delightful touch, and the lightweight feel is perfect for daily wear. The gloss provides a lovely shine without feeling sticky, and the packaging is adorable. A 5-star favorite for a charming and effortless lip look!
It's very lindooo, it took a long time but it's worth it
I love it, nice consistency, adorable and nice color