SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Olamama Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://olamama.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Honest and decent seller. fast delivery and excellent quality🔥❤️🔥🔥❤️❤️❤️🔥. Very beautiful necklace
It came namistically by hour. Garni bliskuchi kamichiki. Can regulate Dovzhin. That little time, little time, little time. Not critical, ale yak characteristic of iacostei.
The necklace is crooked, the neck is noticeable, the beads may be too close to each other
I wanted it for a long time There is an opportunity to lengthen, I will wear as a choker Thank you
I thought the beads would be smaller. And so I like the norms
Nice namistini, stylish zastybka, ale I have a little if I want to sell, delivery to Kiev Shvidka Dniv 10
Went to the Kharkov Misha. Yakiste is normal. Duge beautifully shine.
Already wore it, even though it was Neimovirne. Trimally skilki complement, lebnichka ale taka Garna🔥
Chudovy Choker, delivery by the village on the 7th day
To Belgium delivery 6 days by parcel. The item is in accordance with the seller's description and photo. The quality is not bad, but the line was slightly deformed during transportation because of this, the neck does not lie evenly. One bead was broken, it was necessary to break it completely in order to remove it without disassembling but the structure. The fittings are too Golden and will soon peel off. The rest of the rules
Whiglyaday is definitely a yak in the photo of the seller. Dovzhin can be regulated. Garnenka namisto. Double shvidka delivery-not more than two
It was delivered very quickly .... A part of the rope behind I took a shower and the color just turned dark... I'll give you a group of friends. It's too cheap. I think I'll have to take the free line away... Still, I am satisfied with the price.
To fill the Garna of the embellished. Delivery is close to two types.
Most of the life of the reality. See your look
I was guessing, if you bead the trochki, ale nichy, yak once! Garno wiglyadayuya on Shiya. Recommend!!!!
Beautiful necklace, good quality stones, nice looking, easy to wear, arrived in time. Wore it several times
Quite. Glitters well. Accessories of gold color. Did not communicate with the seller. For this price perfectly. I recommend it.
Beautiful faceted beads perfect size and shine. Very nice product I recommend.
Well, just shine bright like a diamond. Delight! Clasp can be moved, no problem.