SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Olamama Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://olamama.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The appearance, color matching and pictures of this product are all original designs of LA FESTIN, and the platform background has applied for patent original protection. 
The capacity of the bag is completely OK for daily use, and there is no problem in the installation of mobile phones, lipsticks, powders, etc.
The hardware adopts an old-fashioned gilding effect, and the pattern traces on the surface are different in size, which is due to the uneven strength of the grit during the grinding process of the hardware, and after repeated polishing and polishing, the smooth surface Vibrate to the mottled old feeling, restore the real natural retro feeling. 
The shoulder strap can be adjusted freely, suitable for underarm and crossbody. A fashionable and versatile bag that can be worn all year round. The capacity is very practical, you can put down everyday items. 
Perfect👌🏻😍
I will say right away-the bag is delicious! Collected a lot of cool images with her! Bag dimensions: depth 5,5 cm, width 23 cm, height 13,5 cm. When delivered, the bag was packed in a branded cardboard box, inside padded with inflated bags. The bag itself was packed in an anther, foam and polyethylene. All fittings are protected by film. The shoulder strap is also protected by polyethylene foam packaging. The bag is made of two-layer cut cowhide leather. The main compartment of the bag on the lock, which is clicked off with a press, is a hardware lock with a gold plated electroplating. The accessories of the bag have a decorative old-fashioned gilding effect. The shoulder strap can be adjusted freely: suitable for wearing both shoulder and hands. Fashionable and versatile bag that can be worn all year round. The size of the bag is very practical-it is not large, but you can put the most necessary items in it. As they wrote in the reviews-“The Paradise of the perfectionist”-and I agree, because all the lines are sewn perfectly and the bag itself is all smooth and keeps its shape. She fit perfectly into my wardrobe and now in the images the hand is constantly drawn to her-quite versatile! Outside the bag, open pockets are located from the front and back. Inside the main compartment of the bag there is a lock pocket and an open pocket for small things.
Well packed, lovely handbag with many pockets and various options for shortening or shortening the strap
The bag is a sight, but the color is not white. Rather Pearl. The bag is well packed. There is no smell. Perfect. In the photo can be compared with a white belt, a white wall. Color difference. It certainly upset me, I ordered white.
This is super cool product and service!!! The handbag is wonderful, the packaging is beautiful, everything came whole, not crumpled, all the accessories are in film, there is a storage bag. I really liked it. The color, shape and size are completely the same as the declared image. 10 *!!! Thanks seller😘
Beautiful! Quality! Everything is well packed.
Nice handbag, gold hardware doesn't look cheap. The skin is smooth, cool, stitching without defects, everything is also in order inside.
A little splendor for my qualty top.
Very good quality bag. Love it!
Super handbag, very nice color and workmanship
The bag is very good quality, the packaging is very good, the delivery is very fast.
I bought a bag as a gift. While unpacking experienced incredible aesthetic pleasure and realized that I wanted the same for myself. Packed like in an expensive boutique-in several layers of packaging materials and a box. There is a strap and a duster for storage. The bag looks spectacular and expensive-a base for all times.
The bag just exceeded expectations. Smells of skin, the color is deep expensive. All the details are neatly made, very elegant.
The bag is good. Description corresponds. The color is rather milk, not white. Leather pressed. It's great. Small but roomy. Delivery on time. The packaging is also super.
The handbag took 2 months to Kazakhstan .. I like the quality, the color is chic
I like it very much 2. My order from this brand is very good quality.
The bag is awesome! Met all my expectations! The color is just a bomb! Very pleasant to the touch, matte accessories of noble color! Special thanks to the seller for the packaging) it is a pleasure to unpack)
Exceeded all my expectations! She is beautiful, well made, good seams, and came very well packed! Thank you very much. I'll buy more for sure.
Recommended 100%