SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Olamama Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://olamama.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Love this cosmetics☺️ Recommend... Fast delivery .. And the smell is like in childhood (mom's cream so smelled) nastalgia🥰
Very good. I'm happy. I'll order something else.
Very convenient.
It is beautiful and does not cause an allergy, the box was very protected, even so the product was detached but put it in its place and it stayed there.
I recommend it, it's another one ordered, it spreads great and great color
it came good and quickly I'm excited to use it ❤️❤️❤️💗 I'll give again a feedback how it was!
very nice ........................................very nice ........................................very nice ........................................very nice ........................................very nice ........................................very nice ........................................very nice ........................................very nice ........................................very nice ........................................very nice ........................................very nice ........................................very nice ........................................very nice ........................................very nice ........................................very nice ........................................very nice ........................................very nice ........................................very nice ........................................very nice ........................................very nice ........................................
Beautiful warm rose colour. This product is magic, a few touches and you have a nice and fast morning makeup. Highly recommended. Good delivery service.
The color is beautiful, it has light Golden Flashes. I don't taste it yet, it has a creamy consistency
The truth arrived soon, and very well protected, in a Bubble Bag, feel very premium, cosmetics, colors look very exact as shown in your photos, the open compact powder lasts two years, I will just start using, The first of this brand I have put on a little and you can see that it leaves the skin well, I will do my tests and comment in the future, I hope it lasts all day. Buy it for wedding makeup.
Beautiful product! I waited a long time but he came ahead of time. You can use like lipstick or like blush. Cute color, peach that golden shimmer. The gloss is delicate, elegant. Beautifully packaged, suitable for a gift.
Beautiful, the divine color and the beautiful packagim, and they sent gift, very grateful. I recommend buying☺️🥰Looks high end
Thank you, cool lipstick, did not come very quickly! I have known this cosmetics for a long time, I like everything, I will try this product too!
nice with shimmer
It was the first shopping in the store, but certainly not the last. Cosmetics beautifully packed, everything looks very elegant, extra fretiches in the form of sponges and masks. I highly recommend. Great, I use as a blush for my cheeks, it spreads brilliantly.
Garna yakiste! Ale kolir is not called a roast, but more peach!!!