SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Olamama Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://olamama.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I liked the sneakers, I wanted this particular company. A touching gift, thanks for the socks. The delivery pleased, without delay, earlier than planned. The size fits perfectly, thanks for the accuracy of the table. Success and prosperity to you! Let your business go even better!
Fit my wife size in size. Good socks came as a gift. The insole feels gel, very soft.
Chic crosses! In this store I buy 7 pairs and myself and my husband! I have 39 size I took the number 8 in 26 cm. Chic comfortable as a gift socks!
Always perfect very grateful and very happy, I recommend it.
these fit great! can't wait to take them for a run..
Very cool! I took it on the recommendation of my running friends. For training and running outside. Waited for a discount and waited! Satisfied) recommend!!!
Nice shoes, very comfortable, it well
Great shoes so comfortable and perfect for running , I love 'em thank you, 100% recommended, don't doubt get' em
They came with gift socks, tested in running runner, approved, super comfortable. The size corresponds perfectly, I loved the material, the sole is very soft and good cushioning. I recommend the brand and the seller. They compete with tennis 3 or 4 times the value of these. I was very surprised by the quality of the price.
The color and material looks very nice, but the size it’s big, normally I use 8.5 US size but you can see how big this was. So I reckon you to buy or or two sizes down. The delivery time was 10 days to California
Great like all the crosses of this company... Packed perfectly... The case when I order one more only other color))))
Sneakers are very beautiful, good quality, but the size in centimeters is not correct. Size is 24.5 cm 39. In fact 25 cm. You need to take your size. I have 38, looked at the table and ordered 39. In the end a little big. The parcel arrived in Lithuania in 3 weeks.
Super crosses! Sat down great, look great, done neatly, shock absorption is beautiful, there is no smell, they came quickly in 12 days, for 3150 p-just class. Special thanks for the socks-very cute)
I will deliver the delivery, passing for 2 tizhni. Garni sneakers, comfort and gifts for children. This is not the case of the onemix, I am the most of the money.
Thank you! They are gorgeous, I am incredibly pleased. For that kind of money and such quality we do not find sneakers. Gift socks😍 Very soft. I wear size 37, took 38 sneakers, I thought they would be Bolshevs, but right on the back, you could take more or a size for half. It's good that I didn't take 37
Ordered a second pair. The first red. Crosses fire, I started running faster in them. Good shock absorption, which is important for me since I am a Heavy Runner))) 90 kg. The red ones walked more than 300 km not so much erased
Absolutely great shoe👌... Soft, firm Wide Sole, fit perfectly in the EU size... Runs up top👍, Thank you to the seller, the shoe came far ahead of time✌️😇