SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Olamama Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://olamama.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The cabin is the best they can buy, it works super well, it has the top silicones that can change. The seller is excellent, the shipping is super fast, well packed, I will definitely buy again
The lamp came before it was not a week, everything, the box was not charmed, wrapped in a navel, the lamp was pratsyu... No dough in robots
Garna lamp, good. Packed Bula juge Garno, the box is not dotyata and all tzile.
I do not take it first, I am satisfied with it) delivery to the public 10 days
The lamp is heavy, looks neat. It looks like the original. All diodes work, bright light. Packed well. During transportation, the box was crumpled, but not significantly. Delivered quickly
Delivery is very fast, I made an order on April 9, arrived on April 21! Ordered 2 PCs, the lamps are excellent! New diodes, white, new box. Good long wire.
I order for the second time from this seller. The first lamp served for a year. Someone wrote that a lamp with white diode is already coming, but I have more yellow. I hope that this one will last no less. Of the minuses, only shipping, which costs half the price for the lamp! The lamp comes in a box with markings and the box is also sealed in film. I bought the same in the original store. Seller recommend!
I was in three years. Pratsyu! yaksla, you will be crazy😍
Super, Duge shvidko, all tzile, the box did not wash away, the lining on the lamp is Bila and Sira, diody Bili, you are satisfied! Dear Seller!
Came in two weeks. Well packed, with interchangeable overlays in three colors. Works properly. Measured in power 30W out of 48W declared, for such a baby it is normal.
I like the product, for now everything is correct, I always order with them, there are times the lamp lasts 6 months and another time it has lasted even 1 year almost, they have raised the prices too much and jointly the shipment :(
As in the description, it is a very beautiful and functional lamp, it has several interchangeable silicones and in general I highly recommend it
unfortunately i received an eu plug instead of a us plug but that was my own mistake because i realize they did say to contact before purchase. however lamp is very strong, cures gel well, has an automatic sensor.
Favorite lamp, I take the second one! The first is still working, but out of habit I bought a new one after half a year! With the old problems have not arisen yet! Convenient low power mode, dry base gels on it, does not bake and dries well! New lamp in new design box, beautiful red, and new LEDs! Let's try! I learned about the new LEDs from a blogger! And the truth, they are not yellow now!
Before Kiev, I was close to 2 tizhna. Tse Duge shvidko. In this, selling a lamp for the same decylka rokiv. Yakiste Garna, vystachay Hale. At once took a new model for herself. Before she took Sun one. Ale in the model and more models and theoretically I have a short number of polimerizuvati Geli. With the seller, do not drink, do not consume a bull.
Came very fast (ordered on 12.01 and delivered on 20.01), 8 days only, I’m super excited! Just checked connection and it was working, but still need to try for a long term use. Hopefully it will be good! Thank you