SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Olamama Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://olamama.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
35-36 fit for foot length 22cm-22.5cm
Very light! Very warm! We have minus five now, sleet. Bots do not get wet. The leg is not cold. I have 42 size, I took 44-45. Somewhat big. 44-45 on a size 43 leg will be just right. So have legs 42, take 42-43. The boots are soft, will not be pressed.
Came exactly the same as in the picture. Warm enough, if they, of course, do not stand in the cold at-20 in the cold, and so it is normal to walk somewhere to-15) for the size of the 36,5 I took 37-38, sit comfortably, you walk in them like a cloud) the only minus, they are very slippery, if ice, then it is better not to wear them. In general, up to one and a half thousand will pass for their money.
Delivery was very fast, weeks after 1,5 at Moscow time. Came along with the store's other slippers. Were packed securely, the seller put an air seal inside so that his nose would not wrinkle. Ordered the guy on the foot 27,5 came up. Warm, soft, I don't know if you can walk in them down the street, probably the maximum for a suburban area
Shipping within a week to Israel. Well packed. reliable store. This is my fourth time buying. The shoes are divine. I really like the color. The stitching is of excellent quality. The shoe is very comfortable. Many thanks to the seller for excellent service. Strongly recommends . The shoes are warm. so fun. true to size!
It looks cool, but the store does not in vain indicate that these are home shoes, the sole is very airy, I took it for the street, we will check it, the foot is 25 cm size 39-40 back-to-back! Delivery month
Amazing! Delivery 20 days. Ordered a New Year's gift, today I took it on December 31. The slippers are wonderful, she took to drive around the apartment, instead of all sorts of Chuni and the house. Slippers. Perfect. I chose 37-38 for the length of the foot 23,5 cm, they fit perfectly.
Very soft at comfortable. Walked through the slush and did not get wet and clean.
Very cool! They reached the St. Petersburg in 19 days. Soft, comfortable. May be a little slippery, but walking in the yard with a dog is the very thing.
The third pair in this store. Delivery and packaging are excellent. Quality too. I ordered these to my friend, we have 39 foot size. 42-43 are great with a sock. Shoes are warm, I wear mine on the street. The fabric is water repellent, but the seam itself in the socks is wet
Thanks to the store, great Ugg boots, very cute and great quality. The size grid is correct. Recommend seller and product
Like description 200%. Size matches. Use 38 for feet 24,5cm (EU 38) fitts well. Warm and confortable. Pety there is no version with a black sole.
Very comfortable, nice colors!!
Like in the picture. Comfortable as slippers. At 40 size ordered 40-41 Super.
Excellent Chuni, warm beautiful and really does not get wet. Of the minuses, the fact that there is no hard heel and the leg when walking swims there like a glass. I mean, you don't look very far. Took for walking on the site with the child.
Boots are chic. Description fully corresponds. Soft and warm, but I think in the winter on the street will slip. The material is water repellent. Best store, I recommend to buy :)
Very beautiful boots. and very fast delivery. Thank you very much.
Delivered very quickly 8 days to St. Petersburg in Pyaterochka. On dry weather is excellent. It's too soft for me. The leg does not fix at all, as in domestic slippers along the street you sassay.
Very cool, the size corresponds to Russian. Delivery is very fast!! Thanks store
2wks to wait....nice product..good quality .. recommended...