SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Olamama Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://olamama.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Excellent ducts. Soft, very warm. Like, don't get wet. On the leg look flying away. On the insole slightly less than the declared 27 cm. I am very satisfied-I recommend
The same size chart, packed perfectly! Look cool, in life interesting than in the photo. The sole is boiling White, the top is milk.
Rather cool, and definitely adhere to your Vaiga. On SVII 38 rozmir (24,5 cm) took 40-41, the leg should be sniffy, it should be sniffy from the men's tazanich. That such a vidchuttya, that there are no carpettes and that do not have, that about the kaptsi well, we are warm. Me V-5 on the vulisi Bulo spicotta in them, ale I did not stand. The Raja to re-read the vidguki and the priynyatya of the rishennya for the rozmir. The spring and the head of the spring, and the side of the House, the head of the House, the head of the House, the head of the House, the legs. Trochs will otherwise be angry from the leg, ale palets maize in the mouth
Come in a branded store package, in a zip/bag. Very cool, soft, warm, light. One size is designed for 2 sizes, the size of 37-38 fits the 23,5 cm foot perfectly, you can still pry the warm toe inside. At the girth of the ankles are tightened on the drawstring. Material: Polyurethane, waterproof; inside soft thick plush. Sole material: ethylene vinyl acetate, which has a porous structure, it is she who allows the shoe to be light and, since the air is a heat insulator, to keep warm, not to let cold pass. Perfect time to wear, soft snow, temperature 0-5-10, no ice. I love these boots with all my heart, as I put it on, I don't want to take off, my legs are very comfortable in them. The delivery was exactly 20 days.
Very nice, good quality, and very comfortable. Thank you so much
Cool high fur boots for cold weather Incredibly soft, very comfortable on the leg Inside fluffy fur, look cool! Eco-leather on top, do not get wet, do not blow out Quality cool The size is small, I chose size 38 39-fit perfectly! Delivery is fast, recommend
Chic quilts in beige color. Very high quality and comfortable. In them like in slippers. Warm and comfortable. Without locks. I took size 36-37-38, fit perfectly, you can put on a warm toe. The delivery is fast. Came in the winter package. I'm very pleased.
Puffers Super!!! I was very worried about the size. Asked the store what is better to take 23,5 cm on my foot and he replied that it is better to do more, 39-40 rubles. Took it. And thank God!! Because the heel is not fixed, the leg slips forward and the fingers against the toe are straight! I also have a narrow foot, maybe with a thick toe and there will be norms, but it is very spacious (but the fingers rest on the toe) so thanks to the girls who advise to take a size larger, or even two!! Girls, please take one size bigger!! Delivery to St. Petersburg in pettamat in 9 days. Packed well, the quilts themselves are also flawless. Soft, light, beautiful. Thank you for ordering!
I like it very much, only big, but I think it will be okay with a warm toe
Utune provides a wide range of quality shoes. Shoes are distinguished by stylish modern design, personality, as well as high quality. Ordered these chic Oaks: The sole is stitched and cushioning well, the inside is soft and very warm fur, and the outside is high-quality eco-leather. Reliable packaging, the shoes came without screws. 9 days delivery. Recommend!
At first glance everything is fine. Sat down to size (I have 24 cm, 37,5 p), it is convenient that you can tighten on the ankle-I have a narrow leg and would fall out of them if there were no puffs. Visually fully correspond to the description. Leatherette seems to be good, artificial fur inside, but warm and fleshy. How they will be in the sock, how the sole will behave-we will see while there was not really snow to check. But I hope it will be good.
Lightweight warm Oh girls chic I have been wearing them for two weeks, you are really warm/light as if walking in slippers, I have already seen such a model on many in my own • The store has several colors on the foot 24.5 took 39-40 perfectly fit the shape of the foot even with several socks, thick fur-10 does not freeze It is very warm and does not get wet in the rain I have already tested along and I highly recommend to purchase, the video can be viewed in my Tg channel Bo. sweet515
Very cute, warm, soft and comfortable. The truth is a little too small. I wear 35-36, ordered 35-36 and press my fingers a little. Delivered in 23 days
Legend, genderStitched, soft fur in the middleWell, Tse Lubov❤& Middot;On its foot 25 cm pichishli Super☺* Vagalasya Z rosemir ale all the same took the Chinese.I recommend definitely
Soft warm boots made of eco-leather, color black, size 40-41. The color and appearance of the goods correspond to the store's photo. The quality is excellent: there are no sticking threads, skin and rubber anywhere; dents, scratches and cuts are not found. Both boots are of the same size, there are no benches. Packed in the manufacturer's brand package, there are all tags and labels. Inside the boots-artificial fur, soft and pleasant to the touch. The bootleg can be removed, there is a pulling cord to reduce the volume. The sole is high, flexible, slightly springs, at first unusual. The back is reinforced with suede. On a wide foot length of foot 24 cm ordered 40-41 size, with a thick toe came just right. I am happy with the goods, I recommend to buy;-) Equipment ordered-1 day Shipping-13 days Packaging during transportation did not suffer.
At its 38 size (24,5 cm) took 42-43 with a count on a warm sock and did not lose. I can not even say that the saaamy thick sock will still fit) do not be afraid to take a bigger size. I thought that they had a tight fixed heel, but no. I do not know how convenient it will be to walk in them, but around the house they cool spring and the legs feel pleasant.
Chic Dummies!! Qualitatively stitched, packed. Just fire!!! The only thing, I did not guess a little with the size .. Re-order