SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Olamama Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://olamama.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Super slippers, this is not the first time I take it, shipping from China but it is right to home
They're super, soft. Took it for the country. Only if a large lift may not climb the leg. The bell is very narrow. I will order more for children
Highly recommend shopping from this store. The store is great and delivered my products before the estimated date. Also, is very quick to respond to messages.
This is not the first time I order myself and children in this store. The fastest delivery. 10 days to St. Petersburg. Came to the parking lot in our house, which is very convenient. Very warm soft. I plant in them for a walk with children in the countryside and on the playground. From the snow do not get wet.
Boots are fire! All super design, quality, nowhere Nothing sticks out and does not peel off. Light as a fly, soft and warm fur inside. For a mild winter are perfect. In severe frosts I think the rubber sole will freeze. I took 40-41 on my 39,5, sat down perfectly. I will definitely take more like this from this store. I did not communicate with the store, they came quickly.
Gobby! The quality is excellent. But the size. I have 38, 24 cm, I took 38-39, but he is right back-to-back. I recommend taking more.
I'm in the gripThe won is not really cool, I'm comfortable. To the next store. On the sviy rozmir (38) took 38-39 pididyli.
Wow, they are chic, the size is the same, the quality and packaging are super!
It's just unreal coolOn the nose to sit legally, on the foot 23,5 took 38-39 it was fine, on the whiglyad yakisty it is good to sew it carefully) delivery shvidka, the goods were given on the day of the slaughterhouse. Definitely recommend!
Duge class UGI. Unrealistically warm and Duge, m'yagenki. Not slime. To blow on dry weather in the cold. I think the fabric is too bad to shabby. I recommend it. Shwidka delivery good sales
size chart is not accurate, take a size larger. also the sole is not as cushiony and thick as the slippers from last year from this store
I like them super comfortable
Duges of twists, garnies and warmth. Pidoshva m 'yaka to the yakshchto planutete multiple hoditi is not a Varto vsivati-Budo bolifoot. Ale on the vipadok dobigti to the robot and back-Super! I took on 37 rosemir legs (24,5 cm)-rosemir 39-40-yakraz same Te.
Very cool, at 36 size took 37, most that. We came earlier.
Very comfortable, approached well at 38.5 size.
Cohanna‼& Middot;‼& Middot;‼I am a burn!!! Stink Wall garnies❤❤❤On rosemir 38, I felt 40 hikes just Super!!!! Do not see how big you are, do not play on those stink of Duti. Dugé garmoniones. I'll lock it up, Bo Donka Duge want that Sami. I'm selling shvidku shvidku delivery!!!
To the athead soft comfortable. On the size of 35 boots 36-37 perfectly sat down. The whole family has already bought
Came quickly, soft, warm, comfortable. The size range coincides to a millimeter. That is, if you have a foot of 24 cm, it will be exactly 24 and not a millimeter on freedom of fit, the thumb rests on the edge even on the bare leg leg leg Consider this when buying. And then I read the reviews that they hang out on my leg and took the size in size. Nothing talks anywhere. And hardly carried, it's not skin. Look cool. The leg is comfortable. How strong-will show time.
Unrealistically cool dummies! They are qualitatively and neatly stitched, the color matches the photo, inside comfortable and comfortable, inside-soft fur. I think that for the Ural winter-this is the most! Not at the stop to stand, of course, in frosts, but for cars-it's better than sneakers, as the Bologna does not freeze like skin. The sole is soft rubber. I bought myself-Green and daughter-White, 37 size chose 38-39 and successfully guessed. The parcel arrived in 12 days. The store quickly sent the goods. I want to order more!