SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Olamama Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://olamama.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I chose shade 5 and am satisfied. The pencil is not greasy, applies naturally, and lasts a long time. I recommend it.
A good pencil, soft, draws with a light pressure, has a firm brush. Really liked it. I recommend it.
Very good pencils for such a low price. It's convenient that there's a brush for combing eyebrows. Delivery to Ukraine took about a month, but that's not a big deal. The main thing is that the product is of high quality. I will order again.)))
everything arrived safe and sound
I really liked it! I got it in shade 01, but keep in mind that the pencil doesn't draw very well, but that's exactly what I needed. It's thin, has a good brush, and is very long-lasting! Definitely recommend it for its price.
This is the fourth time I've ordered this pencil, I really like it, it applies very well to the skin, has a natural color, and is waterproof. Thanks to the seller, I recommend this product.
A good pencil. Affordable and high quality. It's not soft, so it doesn't smudge. In the photo it's 04 (gray-brown). I'll buy more.
The package was received in good condition. The pencil is simply superb! However, the delivery took a very long time.
quality is excellent
The pencil is good and dry, draws finely, can be used not only for eyebrows but also for eyeliner, thank you very much, the only thing is that delivery took 2 months to Odessa, Ukraine, but it's great. Thank you.
The product is well packaged, the pencil is intact and beautiful. The lead is very convenient - narrow and flat with a beveled edge. It's very comfortable to apply, on the other side there's a brush for combing. I recommend the product.
The product was well packed in a thick bag, and each pencil was individually wrapped in film. (I ordered 4 colors.) On one side is the pencil, and on the other is a blending brush. The entire pencil has a convenient shape - square and long, while the retractable part is short, flat, with a rounded edge. It's convenient for drawing eyebrows. The color matches the description. It applies smoothly, and eyebrows look natural. One small drawback is that the color is not indicated on the pencil. But overall, it's a very good and affordable product. I recommend it!
I really like these pencils, very convenient retractable flat nib and comb, the packaging design is thoughtful and beautiful, very pleasant to use, and most importantly, effectively fills in eyebrows, no other pencils can compare! The main downside is the small nib size(((, it runs out quickly.
Received after 43 days in the Kiev region in Borispil, there is no strong smell, it paints smoothly and is very comfortable for me, satisfied with everything 💯 so I recommend it.
Excellent pencil 👍 I order this all the time. Convenient to use, gently covers eyebrows and the price is good.
the product arrived very quickly, everything is great, everything is wonderful, it paints well, everything is super, I recommend it to everyone, it came via Ukrposhta and it took two weeks, thank you.
super beautiful make-up and easy to apply, stays on all day and doesn't smudge, really happy with it.
Very practical and exactly the color I ordered, it has a powder effect, so it looks great for any skin type. The brush is ideal for blending. 🙌🏻
The color is very natural. applied easily and looks natural. Not sure if it will last long, but for this money it's a great pencil. And it's also very compact. I unscrewed the entire rod in the last photo ;)