SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Olamama Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://olamama.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It's good, basic and smooth.
I'm taking off a star because the sweater is the wrong color. I ordered bright red, but they sent a rather dark orange color, which I don't like. Bad.
For my size 48, waist measurement 85 cm due to my belly, I chose XXL and didn't regret it! It fits loosely at the waist, which hides my belly, and fits well at the shoulders. I'm very happy that I got the right size because I really liked the blouse itself! Very high quality, feels like cashmere due to its softness and silkiness. I'll buy more in other colors! Highly recommend!!!
Soft blouse, very pleasant to the touch. I first bought a beige 2XL - it was good for size 46-48, not too wide, with a slight drop... according to the size chart, XL is recommended. I bought a white one in XL... I drowned in it! What they put in the package and sizes are a matter of luck. I was definitely lucky with the first blouse, the second one will have to be given to my mom.
I really love this sweater! The material is so nice !very soft and comfortable. I thought it would be small when i ordered, so i bought 2 sizes up and it was correct. Definitely i will repeat and want other colors!
Is this yellow? Seriously? Some kind of green mustard. I understood that it wouldn't be like in the photo, but I would have liked more yellowness rather than green. But the quality is excellent, stretches very well, fits perfectly on my size 56 (European size 50). Very soft and beautiful, if not for the color, although this color is also beautiful, but I was expecting yellow.
Fits Russian size 48. To look like the model, you probably need another 1-2 sizes up. This size doesn't hug the figure tightly, but it also doesn't fit too loosely. Overall, it's a cute blouse.
The quality is very good, soft and comfortable, pleasant to the touch. But the color doesn't match the order at all, but overall it's not bad. For size 48 and height 176.
everything is as described and as ordered, nice jacket, great color, soft, the size fits perfectly, thank you to the seller 💙💛 and the carrier Ukrposhta 🇺🇦, and the seller is angry and violent
Very cool blouse! soft, pleasant to the touch. The color is lavender - I couldn't quite capture it in the photo. Fits comfortably with a waist of 98 cm and hips of 78 cm - just as I wanted. I will order in another color as well, very satisfied. Many thanks to the seller. 🌹 🌹
nice blouse
Very pleasant fabric against the body, fits well for a bust size of 108 cm. The length is correct. Fast delivery.
The color and size match. Soft and comfortable fabric. The sleeves do not reach the elbow. They are shorter.
Everything is fine. It's a pity that there is no larger size.
I bought excellent blouses for everyone as gifts.
Now I have bought all the colors. They are excellent for daily wear. The material is very soft and does not emit any odor throughout the day. No. I understand why they have different sizes. I always took size 2 XL but as you can see, the dimensions are not the same. They are fine to me anyway, but it would be better with a little more accuracy in the dimensions. The bed was really small, I didn't understand why. What size did they measure? The budget is a bit tight for me but I didn't want to cause any problems. A little more careful in packaging the sizes please. Thank you
Conforms to the seller's description. Excellent material. Arrived quickly. I took all the colors because I found them very suitable for daily changes. Then they are also very beautiful. Thanks to the seller.
The women’s spring summer short sleeve v-neck casual pullover looks very good. It is very nice to touch.
soft, the color leans more towards crimson, arrived quickly, and I like it that way
Very good quality, great fabric, delivery was a bit delayed but it's okay. I recommend it for the product's quality.