SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Olamama Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://olamama.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Tried it and love it.
I haven't used it yet, but it arrived in perfect condition and quickly, perfect delivery. I'll update my review later... thank you.
I had already ordered it before, it's a great product, the ink applies really well, it's sweat-resistant, perfect for going to a party, don't be fooled, it doesn't last a month or even two weeks, I mean, you take a shower and it comes off, but it's very good for the day you use it, it dries quickly, you don't have to leave it on for too long, in 2 minutes you have it ready and it comes off like a peel-off product, super good. I already ordered 3 more because I really like how it looks, the price is the best and it arrived quickly thanks to the seller.
I am overall very satisfied with this purchase. The product matches well with the description and the photos shown on the page. The quality is decent for the price, and the finishes are quite good. The packaging was well done and the item arrived in good condition, without any damage. The delivery took a little time, which is normal for an international order, but the package was well tracked and I was able to see every step of the transportation process. Once received, the product works as expected and performs its function well. It offers good value for money, and I think it's an interesting option for those looking for something simple and affordable. I recommend this seller for their professionalism and the quality of the product. I will not hesitate to order again if I need a similar item in the future. Thank you to the seller for the service and good communication. Thank you to the seller for the service and good communication.
Since I discovered it, I always buy it, it works wonderfully, you just have to choose the right color and, apart from that, it works just as well as other, more expensive ones on the market. I will continue buying it
Excellent and of very good quality, easy to apply, 10 out of 10.
I have ordered it several times and I love it; it makes it easier to shape your eyebrows.
Can’t wait to try it out.
Item just as described. I ordered number 1 dark brows. The longer you leave on, the darker it sets in. Lasts a few days and then you need to reapply. Fast shipping and good packaging.
It draws with it to fill in the eyebrows. It needs to dry and after a few hours or an hour, it's gently removed and it stays for three days like this tattoo. I love it; it's beautiful and useful in my eyes. I've already ordered several times.
The product is excellent. I'm very happy. I received it exactly as described.
It's a product for a perfect design. You don't have to have experience and it looks very nice. Since it's not permanent, the color comes off when you wash your face. Look at the photos.
I didn't use yet but fast shipping
It came before time and i’m sooo glad! I like this product
Jus trying it out for the first time i’ll c how it turns out fingers crossed
Nice blonde color, matches well with my dark blonde hair. You can easily remove it with micellar water. I did pull out a few eyebrow hairs while peeling off, but it didn't hurt.
Good.
I loved it, they look very nice.
Excellent