SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Olamama Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://olamama.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
An excellent watch relatively larger suitable for a man.
Great product, good store service, fast shipping and delivery. Looks stylish and neat.
Good quality, wide functionality. the screen is blurry, the heart rate measurement is mostly of poor quality. it looks very nice with metal straps, but they add weight.
Good product, seems well-made and precise in details, NFC does not work.
Black is also good, it suits me.
The package was delivered quickly, the watch is excellent, it adjusts quickly, everything works well, SATISFIED. I recommend the seller I recommend the seller
The watch looks classy on the wrist, bright contrasting monitor, convenient controls, smartphone app with a good set of functions.
Hello. There is no Ukrainian language as described. Overall, they look very nice.
Good finish and quality. Good materials and an attractive interface. Shipping is very fast and ahead of time.
Love the multiple display options as some are larger print. Sync was quick and easy. Lightweight. Like the round face, feels more comfortable than the typical square. Works great! I searched for weeks and am so happy i found this and at a wonderful price! !
The correct quality makes it easy to connect to a smartphone. The battery lasted for approximately 7 days under low to medium usage conditions. The screen looks good at maximum brightness during the day, and you have multiple screens to choose from. You can check step count, calories, heart rate, blood pressure, oxygen... answer and make phone calls, good, recommended
Great watch, really worth the money, just like in the description, excellent seller. Recommend! Very good, seam on picture, and good seller! Thank you 🙏
Beautifully packaged product as described, very high quality, fast delivery, recommend to the seller
The delivery will also come soon, it seems less than a week. Satisfied cost performance. Convenient operation and use. A wrist the size of a watch is ok. I'll make good use of it. .. thank you ...
Top smartwatch and super fast delivery ❤️ 👍 ✨
I'm very happy with this product, and with its price too. The display is always highly visible, even in bright sunlight . I have been wearing a wilful watch (exactly the same model) for about 1 months now and it has always functioned flawlessly. The battery too lasts for some days without recharge, which takes a very short time anyway. Well worth the price.