SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Olamama Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://olamama.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
an extremely delicate lipstick, tiny in size not greasy, very pleasant, not a strong smell
A wonderful grape scent, but I expected it to be somehow different from the lipstick with a purple(?) grape scent, but it's not. It moisturizes the lips perfectly, no color tint, and the packaging is wonderful!;3
The delivery took a long time, but everything arrived intact, packed in a bubble wrap. The balm smells nice, especially grape. It's quite tiny; I thought it would be small, but it's actually really tiny. Although this has its advantages, it's convenient to carry around. It moisturizes well, not sticky, and has a jelly-like texture.
Cute pocket size, scents are very nice like fresh and sweet not too overpowering, it is moisturizing the lips nicely.
Very good, moisturizes well and has a strong smell of cookies and coconut. -1 star for the size, it's quite small, expected it to be bigger, but I will order again! I recommend it.
Excellent little balm, nourishes and moisturizes well, lasts for 1-2 weeks, smells really like pink grapefruit, have already ordered and will order again, I like it. satisfied 😊
Wow, this balm is small, but has a large capacity, smells really nice, and moisturizes very well. I ordered one and regretted it... I should have ordered five! It's colorless.
I love it, I've already ordered 5 of these in different flavors. The truth is, it's really good and moisturizes the lips very well. Highly recommended.
Excellent balm, this is not the first time I've bought it, it smells amazing, moisturizes and nourishes, and lasts a long time considering its size. I like it 😊
addition to the collection 😁 Excellent balm, smells nice, really like a green apple, small but lasts a long time (considering its size), gives a slight shine on the lips, nourishes and moisturizes well, and lasts a long time. I like it, I'm satisfied 😊
The size is even smaller than expected, about half a centimeter smaller than a little finger. However, it smells pleasantly, applies well, and feels more like an oil. It moisturizes satisfactorily, has a noticeable scent, but not a strong one. The expiration date is until 2028. One piece lasts a maximum of one and a half months, I think. The product arrived in a month.
It's good to carry in a pocket since it's quite small, has a nice scent, and leaves lips looking very pretty.
I thought the size would be bigger, but it's even cuter like this. They simply smell incredibly delicious. I definitely want to order and smell them all. I would gladly buy perfume with such scents; it feels gentle on the lips without discomfort, doesn't stick, almost 3 weeks of waiting was worth it, I recommend it, it's a delight.
The gloss is luxurious, has a light strawberry scent, moisturizes very well and for a long time, small and convenient, fits even in small pockets. I was very satisfied. 😊 😊
Excellent gloss, convenient that it's small, fits easily in any pocket, moisturizes very well, and smells like coconut cookies, making you want to eat it 😋 very satisfied ☺️
It's very small, but tastes really delicious; you want to eat it all.
Small but very convenient, smells delicious.
Simply an excellent balm) Moisturizes 10/10, just has no scent at all, but it's not a problem.