SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Olamama Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://olamama.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Note: Second layer leather is also one kind of Cow Leather, which is made from pieces of leather combined and added something more durable. Our shop aims to make structured bag and the first layer leather is too soft to make shape and structured. Therefore, we choose second layer leather. Please noted.
The bag is beautiful, well-made, but I didn't realize it was so small.
A stylish bag! The quality is excellent! A slight smell will quickly dissipate! Everything was packed perfectly, in a dust bag.
The bag is very beautiful, the color is nice and elegant, and the quality is very high. Thank you to the seller, I recommend dealing with him. Size 27 is suitable, I recommend it.
High quality, delivered quickly, it's small, but all the essentials fit in it, the red color is a bit faded, I recommend it.
In my Telegram channel, I write reviews of purchases from Ali's branded products. I buy everything myself, without any commercial promotions of stores or products. This bag was ordered in a milky white color. The most convenient size for me is compact, lightweight, yet spacious, with good space organization, featuring two compartments, internal pockets, and a fabric cosmetic bag inside. A bag of a fashionable shape, made from split leather, with gold-colored hardware, in a noble shade without cheap yellowness. Comes with a long shoulder strap. Comes in the original packaging: a box, dust bag, and all that, just like the expensive brands.
La festin is quality and style. The packaging - from the box to the accessories - is all at a factory level.
I have all the bags of this brand, and they are beautiful, the quality is excellent, the models are trendy and fashionable. And the prices here are pleasing compared to our mass market. In general, a huge thank you to the brand for the quality 🌷🤗.
She's such a tiny thing!!! It looks more impressive in the photo... yes, the quality of the handbag is excellent!!! but... somehow it didn't work out.
Came in the original dust bag, metal details protected, the bag itself is small, more red than burgundy colour
Delivery almost 2 weeks. I already have two l-size bags of this model, so i'll start with a comparison - 1) the dust bag is made of a completely different, thin fabric than the previous bags; 2) when i unpacked it, it immediately seemed smaller than the existing bags, i will definitely compare the sizes; 3) the handles are thinner. The bag is light, high-quality and beautiful. I'm still thinking about the color, whether i like it, because i expected it to be more like a chocolate color, but it seems cooler to me. Overall, nice, i'll keep an eye on it.
The bag is very beautiful, but the color is not burgundy, rather cranberry. If you want exactly wine or cherry, keep that in mind.
I really liked the bag! The leather is soft and high-quality. It was well-packaged, but the box got wrinkled during transportation. I ordered size L, but thought it would be larger. There is also a fabric cosmetic bag included in the set.
Gorgeous handbag 🤩 The perfect size for me, fits a lunch container for work)))) Very pleasant to touch. The quality of workmanship is superb. My first handbag from this brand. Delivered in 10 days to Moscow. Thank you