SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Olamama Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://olamama.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
A pleasant shine, the scent is not overpowering. Gives a nice color to the lips.
Good product, I recommend it.
A wonderful oil gloss for lips with a pleasant scent and texture, arrived in 3 weeks, thank you to the seller, I will order other scents as well. Highly recommended😍
It's a very good lip gloss. It's not sticky and has an amazing color. I love it. I've bought this brand several times and it hasn't disappointed me. It's truly a quality product and highly recommended. Fast shipping.
Excellent shine, I recommend buying it. Delivery is not fast, but overall I am satisfied with the purchase.
I love this product, it's really good quality, and the color is perfect. It's not sticky and the color lasts a long time. I recommend buying it. Excellent seller and super fast shipping.
Excellent product. I love its aroma and the tone it leaves behind. It's not sticky and looks great. It arrives on time and well packaged. I recommend it.
It's a very good lip gloss, with a beautiful shade and a great finish. It lasts quite a long time and looks gorgeous. It's hypoallergenic and lasts a long time. I loved it. The seller shipped quickly and without any problems. I recommend the purchase.
Excellent moisturizing effect, light pleasant color, high-quality and cute packaging.
I can confidently call this a revelation of this winter - they effectively protect against cold and wind and take good care of the lips. They give a barely noticeable warm tint to the lips, lasting for about 4 hours. The shelf life is good. One gloss lasts for several months with constant use. The only downside is the very long delivery time.
Everything is fine, as always from this manufacturer. Good quality, pleasant smell, but very long delivery time, which should be taken into account for repeat orders.
Super product, I highly recommend it to everyone. I use it and it's a great product. I'm very happy with this product.
Very good product and packaging was good.
Very cool oil-gloss: it doesn't roll down on the lips, doesn't run, and is not sticky at all. I can confidently be sure that it will last on the lips for about 4 hours. In the cold season, it became a discovery - even in the wind, the lips are protected, beautiful, and well-groomed. The gloss on the lips is practically neutral, the glitter gives a pleasant peachy shade. The scent is sweet in the tube, not noticeable at all when applied. The applicator is comfortable. Now I want to try other shades. I highly recommend this one.
The woman really liked it, but it took a very long time. It looks nice on the lips, now she only uses this balm. By the way, it perfectly protects lips in the cold season. Next time I will order several at once.
Everything is fine, shiny, high-quality, pleasant smell.