SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Olamama Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://olamama.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
A good tool for shaping eyebrows. Very beautiful design! Looks like expensive cosmetics. Satisfied with the purchase, I recommend it. Delivery took 1.5 months.
I really liked the product; it has a thick, creamy texture and is long-lasting on the eyebrows.
Second time I've bought it, perfect, the best wax for really dark tints, girls.
It fills the gaps in the eyebrows well and fills them nicely; I recommend it.
Simply perfect, buy without fear!
Excellent quality, fast delivery. Brush, brush, eyebrow styling gel and wax. Very satisfied. I recommend both the seller and the product.
Perfect received quickly and well packaged, the brush is great, the application is very easy and it holds well. Thank you, it's great.
The shipment arrived on the scheduled date. Well secured. The product is really great. The brush is soft and the lipstick doesn't leave clumps.
The shipment arrived on time. The product, packaged in a luxurious box, is suitable as a gift. Highly recommended.
I recommend it. I bought it for my teenage daughter. She is very satisfied. Beautifully packaged and great quality🙂😂🙂🙂🥰🙂🥰🙂🙂🙂🥰🙂😂🙂.
Pomade locked in elegant packaging. As for the product itself, I recommend it 100%.
I liked it quite a bit. easy to use and corrects hair gaps in the eyebrows. a very nice packaging. That did take quite a while.
The product matches the description and the seller's photo. I really liked the eyebrow shadows. Excellent store. Fast delivery, tracked until destination.
The ointment is of good quality. I liked the scent. Nice packaging and brush.
Everything as described, color matches perfectly, very durable. I recommend!
Very fast delivery, great product. I tried it right away and it's really nice for a very low price. I recommend the seller.
I sincerely recommend it. This is top-notch. Eyebrow lipstick + fixing gel. Just superb. I am delighted.
A product worth recommending, a bit dark color for me and limited selection but I am satisfied. It spreads easily with the included brush.