SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Olamama Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://olamama.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The product matches the description. It works as described. The effects of use will be visible only after some time.
Just wanted to let you know that the shipment went well, but I haven't tested the device.
Super very good equipment skin after treatment smooth pores aligned I use it daily and you can really see the difference I recommend it I am already ordering a second device from this company.
The device comes in good condition . Delivery is very fast. Very cute one. It's working good. As described 5 colors. I like it very much . Thanks for your help today ☺️ ☺️
I really liked it... three levels of vibration and heating. I haven't tested it yet but it promises. And it also comes with a user manual.
Comfortable product easy to use quality I don't know how to say if it's effective because I just started using it Very satisfied
It looks like good material and the use is easy and practical, just hope it actually works and has an effect. I haven't used it yet.
Very fast delivery and looks good will try it and update
The seller is super. I haven’t tried the product yet, but you need to be careful, you can use it not for all the creams
Testing is underway. The product arrived in excellent condition and I am waiting for the result of use
I don't know about the effects, but I realized that the better the skin hydration, the better the effectiveness of the EMS micro-current will also be. I have already used it with the aloe vera gel, but since the skin absorbs it very quickly, it is noticed that the microcorrent intensity has decreased. When I use Vichy's serum, the intensity is higher. Note: I have always arranged with the PM-10 serum from Principal, as I use it in the Chinese bigode, neck, and maxilar region.
Very good, practical, comfortable. To recommend. Thanks
The design is fine, it's easy to use but the instructions are not clear. So far it looks good, I don't know from when the effects will begin to be seen. It arrived very quickly, it charges easily and the charge is durable.
It seems to me that it's fine, I've been using it for about two weeks, I don't notice big effects, but I hope you're doing the job. Something that does not allow me to fully enjoy its effects is that the instructions are not clear and I do not understand well the use of each light.