SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Olamama Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://olamama.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
A bag of amazing quality and originality. Everything is fine. At the same time, the color in the photo does not match reality. This is not burgundy. more brown. I wanted a reddish tint. I still liked the color, so I won't be making a return. It's better to contact the seller and request a photo of the bag again before making a purchase. Thanks for the cool handbag
I bought this bag as a gift for my friend and i really hope she will like it. I spent some time choosing and wanted something nice and versatile, so i picked this one. I personally like the bag a lot. It looks stylish, neat, and well made. I especially love the burgundy color — it looks rich and beautiful. I think it’s a great choice both as a gift and for yourself.
The bag is great! Soft grainy leather, high-quality hardware, beautiful burgundy color. Inside there is one compartment and two side pockets, one of which has a zipper. Comes with a belt and a cosmetic bag.
Delivery was fast, the courier brought it to my home. I won't describe all the features of the bag; all the customers have already done that. I can only agree with their feedback. I like the size and the capacity is good. I ordered the gray color, but from the photos it looks dark greenish. In fact, the bag looks different under different lighting conditions. Dark gray, gray with brown undertones, gray with dark green undertones. This color is versatile, matches different outfits, and I really like it. Bags from BAFELLI are, of course, a premium brand, starting from the packaging and the ordering process, where every detail of the bag design is thought out, and the quality of the bag's craftsmanship is always excellent. 👍 Bags are expensive, but you have to pay for quality. You can buy at good discounts during the sale. This is already the 5th bag from BAFELLI. Thank you to the store, manufacturers, sellers, and suppliers for their excellent work! Your bags improve your mood!
The bag is simply amazing. The color is beautiful, a deep burgundy-brown.
The handbag is wonderful. Although it's a bit too small for me (a lunch box doesn't fit), I still love it very much. And the more time passes since I bought it, the more I like it.
Luxury!!! Luxurious bag❤️🫶🩶 Design, tailoring, leather. Excellent as are all the bags from this brand. Thank you! I am very satisfied. Definitely recommend.
gorgeous handbag! packaging is ⭐️⭐️⭐️⭐️⭐️, the handbag itself 🔥 everything is perfect - leather, color, accessories!
Beautiful bag, perfect quality. Thank you for the packaging and fast delivery.
The bag is very beautiful, excellent quality. Small but spacious. Very satisfied with the purchase. Looking at the next one.
The handbag is very beautiful. The leather is soft but holds its shape. It's very pleasant to touch. If it weren't for the enthusiastic reviews, I probably wouldn't have decided to buy it for this price.
This bag is the best item purchased on this platform. Everything about it is perfect, from the packaging to the quality of the product itself!
The bag is amazing. coarse-grained, soft, pleasant. The size of the bag is excellent and spacious, yet it doesn't look bulky. Inside there is a detachable cosmetic bag + a pocket with a zipper and a pocket without a zipper. Now this is my favorite handbag. Not at all sorry for the spent money, it's worth it. Thank you to the seller and manufacturer for such impeccable quality. Upon receiving it, it's simply ecstasy, a beautiful box, a dust bag for the bag, not just any old thing but truly a feeling that I received a LUX quality bag. I will definitely order and expand my range of bags from this store now.
gorgeous!! ! The bag is simply amazing, my second handbag from this brand!!! The quality is simply top-notch!!! The seller responds almost instantly. sent on that day!!! fast delivery!!! Girls, go for it, simply 100 out of 10!! ! The size is perfect, not too big and not too small. Everything you need will fit.