SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Olamama Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://olamama.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I received this mascara yesterday. Very nice design, the brush is great, I liked everything, but it made my eyes sting a bit, probably not suitable for me.
Delivered very quickly. The mascara lengthens the eyelashes and doesn't clump. Easy to remove. Hypoallergenic, as I am allergic to many mascaras. I liked everything very much!
My favorite mascara. The mascara has a smooth, creamy consistency, not dry or clumpy. It doesn't make lashes to look much thicker unless you will use a several layers
The photo shows a cat, but the mascara is amazing, doesn't clump, and washes off easily with warm water. This is now my favorite, the only downside is the long delivery time.
Excellent mascara, rich black color, waterproof, washes off like thermal mascara. The brush is large and silicone, with a comfortable curve.
Not a bad mascara. arrived within the stated time frame. The packaging is presentable, not a shame to give as a gift. Directly for mascara for 200 rubles is even too much)))) but in my opinion, it would be better to raise the price and seal the product in foil, otherwise who knows how many times it has been opened, sniffed, painted with, or spit in... The product on the brush is small when you take it out, which is a plus for me; you can color your eyelashes properly and neatly without turning them into spider legs. It dries quickly on the eyelashes, but does not lift them at all and does not give them a fan-shaped shape, despite the curved shape of the brush, which theoretically should curl the eyelashes. Fortunately, there is a clerk for this purpose. Does not fall apart during the day. It can be easily removed with a "sock" using either micellar water, hydrophilic oil, or simple warm water (if you rub vigorously) without leaving dark circles under the eyes. while not smudging or running. Overall, I'm satisfied with the mascara for the price. I will try other mascaras from this brand. The deadlines are good.
The best mascara for owners of hard lashes in this price segment. Really curls the lashes. It's cool that it washes off without additional tools and doesn't smudge throughout the day, even in the summer heat. I don't have allergies, so it's hard to say how suitable it is for allergy sufferers, but at this price, I recommend trying it.
My favorite mascara for the second year in a row, I no longer buy from Kiko Milano, only this one. I buy in advance because it's really great! Comfortable brush, lengthens, curls, makes the look expressive, top for its price. Delivered in one and a half weeks.
Delivery 1 month. But the mascara is worth it. Applies perfectly, without clumps. Separates well, lengthens. I didn't notice the volume effect indicated on the packaging. After 10 hours of wear, it didn't sting my eyes (other mascaras cause tear stains for me at the end of the day), didn't smudge. It washes off easily with warm water, forming clumps. Also, during the day I forgot several times that I had mascara on and rubbed my eyes. And the mascara stayed on my lashes! I recommend it.
the best mascara for me 🤩 for 120 UAH ± durable, non-shedding, water-resistant lasts all day from 7:00 to 22:09 fixes well, quickly, leaves no traces delivery is fast the packaging was slightly dented, but it does not affect the quality of the product.
This is not the first time I order mascara, I really like it, it lengthens eyelashes, doesn't smudge, fast shipping but long delivery time, otherwise everything is great, I recommend it.
Simply the best!!! It lengthens, separates, curls, washes off with warm water (without pulling out the eyelash). I have had various ones - from Chanel to Maybelline. This one surpassed them all. It survived both rain and swimming pool. Even the advertised thermal mascara from Sisley is terrible 💩 compared to this one, and it costs 10 times more 🙄 Delivery is a bit long, but it's worth it
Yes, this is simply a miracle find, I'm ordering for the second time and will always order, it lengthens eyelashes 3 times over, doesn't clump, doesn't flake, excellent mascara. I recommend it to everyone.
The mascara is like mascara, no wow effect. It's not runny, doesn't smudge when applied, the brush is convenient, washes off normally.
Delivery to Kyiv in a month. The mascara seems to be of good quality, applies smoothly without clumps, lengthens and separates well. This mascara is very easy to remove, only with hot water. This is not the first time I've bought it.