SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Olamama Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://olamama.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very good quality. I've been using it for a while and it lasts several months and is very water-resistant.
The order took about 3 weeks to arrive. It was packaged in a soft bag. I recommend the store and the product for ordering.
I bought it at a great price, and it's fantastic. I love this brand's cosmetics💕🌷💕💕💕💕💕💕💕💕💕💕🌷🌷🌷💐💐🌷💐💐💐💐💐🌷🌷🌷💕💕
Ukraine Odessa, the package took about two weeks to arrive. These are films that are always very good. I tried the eyeliner for the first time. Not disappointed. It dries quickly and doesn't smudge. Haven't tried it on the other side where the arrow is yet.
Great eyeliner, seems to last well. It hasn't caused any damage to me. I will continue using it to see the quality and durability.
A good brand, quite high-quality cosmetics at an affordable price, luxurious packaging.
Excellent product, I have bought from this brand many times and my wife loves it a lot. The shipping is fast and it arrives well packaged, arriving on time in Tapachula, Chiapas, and there are no taxes to pay upon arrival. The package is great, everything ordered arrives, just like the image. It is recommended to buy this brand; I have been buying for 3 years now and it's really great.
So cute 😍 😍 😍 😍 I just love it. It came better than expected. Same as described in the picture. 🥰 🥰 🥰
Delivery is very long to Ukraine by Ukrposhta, 1.5 months. The product arrived intact and undamaged. Everything is as in the photo. The quality is not bad, but the eyeliner itself is not very long-lasting. Over time, I may update the review.
I repurchased the product I had been using before. It draws well and I like it.
All right. Convenient for drawing line painting. The quality seems to be okay. I recommend the AliExpress group "love". 🌺 vol.2
The product arrived quickly. The first applicator makes a thin line, while the second one makes an arrow-like shape. Haven't tried it on my eyes yet.
The package arrived in a month and a half... ordered as a gift... thank God it arrived in time.. for 28 grams it's okay to wait.. I recommend both the product and the seller.
This is my next one, the best I've had, highly recommended.
Good eyeliner, just need to learn how to draw. So I recommend it to everyone!
The product matches the description and the seller's photo. I really liked the pencil. Excellent store. Fast delivery, tracked until destination.
Exactly as described, easy to use, very durable tool for making stripes on the upper eyelid.
I really like this eyeliner. It's matte and lasts all day perfectly. It can be washed off with regular micellar water or facial gel. No oil-based wipes are needed for it. This is not my first time ordering, so I can recommend it enthusiastically. In general, the cosmetics from this brand are of good quality, and I use them with pleasure. Delivery takes about forty days. Thank you to the seller for the excellent work.
Fast delivery. Easy to apply and extremely long wearing and definitely water proof - i tested the eye liner on my hand, and even after 24hrs and multiple hand washing with soap, it was still present on my hand where i tested it.