SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Olamama Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://olamama.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Thank you very much
Great, the product matches the description.
Great tint, nice color. Stays well on the lips. Packaging is perfect as always, long-term delivery but in perfect condition.
All is fine, a bit long delivery but its okay, no bad smell, jelly consistency.
Sooooo long delivery time
Nice tattoo glitter. The color is much brighter than in the photo and lasts a long time. The only downside is the taste, which is salty and unpleasant.
He can't not know what it will look like – it's cool. It doesn't last long.
The product matches the description, was well packaged, I recommend it.
I didn't receive it. It applies terribly, spreads quickly, and as a result, it covers the entire face. The color is very rich, closer to red. You should try using a brush and applying a thinner layer. Delivery takes 35 days to Ukraine.
It arrived in Ukraine in three weeks via Ukrposhta. At first glance, the quality of the product seems quite good.
I really love this brand, but I didn't like this new product. It's difficult to apply; even after I drew a nice outline, I used half the tube, and I couldn't achieve a thin layer. I even smeared my hands and teeth with it)) But the color on my lips remained.
I am writing a review because the seller asked for it. The impressions are mixed; the packaging and design look nice. The product itself is very difficult to apply evenly on the lips with this applicator. It can be torn off in pieces; I waited until the product had solidified as much as possible. As a bonus, it stains everything, including fingers and even teeth. The shade is not very intense on the lips, but it seems to hold up quite well. I think so, regular inks are much more convenient, the color also turned out to be uneven, the photo doesn't convey it well. Maybe it will work as a spoon for lipstick, but nothing more. Delivery is very long.
Shade 03 is not the same as in the photo(( but the tint is good and applies well.
Long delivery time, feels dry on the lips when applied, feels like it's burning.
Arrived safe and sound, well packaged. Beautiful and vibrant color.
The product is good and fully matches the seller's description. Fast delivery to Ukraine. I recommend buying it.
Excellent product, high-quality material and fast delivery. Very satisfied with the purchase, I recommend it to everyone!" This short review covers the main advantages of the product: quality and service. To create a more detailed review, you can add more specifics about the product itself or the process of using it.