SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Olamama Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://olamama.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I really liked it, and I even got a compliment.
The packaging arrived slightly wrinkled, but I bought it for myself, not as a gift. The color is described as raspberry, but on the lips it's a beautiful transparent shade, slightly sticky, doesn't dry out the lips, and doesn't smudge. The scent is like the J'adore perfume from Dior, and the taste is also similar 🤣 I know many people don't like this fragrance, but I love it. So let's say it's not for everyone.
Delivery is long, but this was indicated in advance. The glitter in the bottle seems red, but when applied to the lips it's pink as shown in the photo. I like the color and the texture is very pleasant. I would buy it again.
A pleasant lip balm, the smell is not bad, nice design and packaging. It moisturizes the lips, the texture is somewhat similar to glycerin. The delivery was fast, it arrived in a week and a half.
Very long delivery. The packaging and the lipstick itself look great. It doesn't smell good to me. Thank you to the seller for the gifts.
Interesting lipstick, cool in appearance, after some time it becomes soft pink with a warm shade on the lips. Stays on lips well. A sample of cream was sent as a gift, thank you! I recommend this seller and the brand in general; everything is always of good quality and reasonably priced. But always long delivery...
I ordered it as a gift, so I didn't unpack it. Visually, the lipstick has a stylish design. They included an exfoliating gel as a gift. Delivery to Ukraine took 1.5 months.
Good afternoon! The lipstick has arrived and it's great, it took a long time to arrive.
as in the picture, I recommend it, they even included something as a gift
Delivery by Ukrposhta takes a long time. The lipstick arrived in a box sealed with factory film. The timing is excellent. Packaging and case are all top-notch. In the photo, it is fully opened. It applies very well to the lips, pleasant and not sticky. The quality is excellent. The color is slightly different from what I wanted, bright and semi-transparent.
Pleasant orange scent. But when I licked my lips, an unpleasant bitterness remained. What does this mean?
long delivery, but what a cool glitter!!! The packaging is great, suitable for a gift.
leaves a pleasant shade on the lips, moisturizes well.
The gloss is excellent, light fragrance, neutral taste, pleasant color...