SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Olamama Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://olamama.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This is the first time I've bought an eyebrow pencil. The color matches. It's good for drawing thin lines. And it comes with a blending brush. Not bad.
Excellent product, I buy it again and again. Highly recommended.
A good pencil, it's flat and comfortable to draw with. Beautiful design, pleasant to use. Looks like expensive cosmetics. Double-sided, with a brush on the other side for combing. Satisfied with the purchase. The only downside is the long delivery time - 1.5 months.
Received the package . Packed well, there was a small surprise from the seller. Thank you, that's very nice.
The products ordered are of very good quality. I have been using them with confidence for several years. They fully correspond to the information on the website, and the delivery was fast and without problems. I recommend both the products and the store.
It's really great, this is the second time I've bought it. I love the color and how it looks; it's not too bright, which makes it look natural.
Everything is fine, good product, nice presentation. Although it's not waterproof, it looks great as a light daytime makeup. I liked it, I recommend it.
This is something incredible! I didn't even expect such quality for this price. The packaging is exquisite. It's nice to hold in hands. They even included a gift. Very nice.
Long delivery, but everything is intact, nicely packed. They also included a small gift, some kind of gel. It carefully shapes eyebrows and is economical to use.
The package took a long time to arrive, but the product is excellent, and I even received an additional gift 👍.
Arrived well packaged, came with a sample of facial soap, the soap is excellent.
Top product that looks very high-quality, the color meets my expectations and draws very well. The order arrived on time with a small gift that makes me happy, thank you.
Great pencil! I recommend it! I really like that it's both thin and flat) it erases well and holds well)
This is the second time ordering eyebrow products and the eyebrows are very beautiful.
Excellent product, packaging and delivery. This is not my first time buying, I recommend the seller.
Fast delivery. I have bought a few different makeup products from this brand, and am always happy with the quality. I also received a free nose strip for black heads in this this order, which was a nice little bonus.