SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Olamama Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://olamama.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very pretty palette, great quality and colours , it came very protectively wrapped
The best palette, 10/10, and the shipping to Mexico took less than 2 weeks. The case is very pretty, I'll probably remove the chain to turn it into a necklace hehehe. It arrived super well protected, the camera doesn't do the colors justice.
Amazing quality, the shadows are very reflective and pretty, and the packaging is very protective. i will come back with swatches and maybe a look ^^
This is simply an amazing palette!! It arrived in a month, even though the delivery date was set for May, so you could consider that very fast! The duo-chromes look incredible on the swatches, I really want to try them at work! Now I want even more palettes from this brand 😅
The texture is drier than I expected, but they work great. The colors are rich and blend well; the selection of shades is very versatile, suitable for both nude looks and colorful accents.
Very cool palette, the glitter is gorgeous ❤️🔥 I love it
AMAZING PALETTE!!!! Arrived very quickly, the quality is simply superb! The pigmentation is at an incredible level, worth every penny!
Shipping was slow, took one month. But product is genuine and amazing, fantastic pigment both mattes and glitters. You can check that they are real through wechat. 10/10 would recommend
The palette is great! The colors are pigmented and apply brightly on the skin. It arrived faster than expected.
The order was packed very securely, everything arrived in perfect condition. The palette is amazing, the matte shadows are very velvety, and the shimmers are oily. In many reviews, blue appears as white-gray, but in reality it is a highly pigmented pastel blue. very satisfied overall
It arrived in ukraine in two weeks. It's 100% authentic and worth every penny. The palette came packaged in three layers of bubble wrap. As you can see, none of refills are damaged. The store included a gift brush. I haven't swatched it yet, but it's clearly high-quality. I highly recommend this brand and this seller!
Nice palette, if you are going to order 03, first make sure to ask the seller if it's available, as this one is discontinued and many sellers still have it marked as in stock even though they don't have it. In this case, there was after a small confusion, but the seller offers good service and resolved the misunderstanding. Recommended product and seller.
Legit product! And very well packaged so nothing broke. It also comes with a little brush how nice ദ്ദി(˵ •̀ ᴗ - ˵ ) ✧
Very beautiful palette, perfectly packed.
Packed perfectly, very securely, refills were not damaged) delivery was not long, I would say, because I'm already used to palettes taking 2 months to arrive in Ukraine, but this one took about a month and a half to reach me and even arrived earlier than expected! Very wonderful colors, the case is also super, but it has plastic packaging and it was initially slightly damaged, cracked, but that's how it goes. Looks very impressive!
It is original and if it's okay, beautiful. It came well protected and didn't take too long to arrive. I highly recommend the seller.