SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Olamama Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://olamama.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Delivery was super fast, only 9 days. The seller recommended size L, but I decided to listen to the reviews and took size M, and I wasn't wrong; I always wear size 44. Now about the sheepskin coat (jacket, fur coat) – everyone calls it different things. I'm delighted, it's love at first sight, just as I imagined it would be on me. Thank you to the store for the wonderful product, for the good packaging, carefully placed in a box with a hanger in the bag. Everything was perfect, I definitely recommend buying it 😍
The fur coat is excellent!!! For measurements 90-67-94 and height 1.60, I took size C, it fits perfectly and can be worn with both a thick sweater and a thin one; it looks great. The material of the coat's upper part is natural wool integrated into a special polyester base, so the coat is very warm and comfortable to wear!!! You can buy it with confidence!!!
Excellent wool coat. For size 46-48, I took size L and it turned out to be a loose fit. The coat is warm enough to wear in temperatures down to -5°C, but I prefer to dress warmer; for some people, it might be fine for colder weather. Today I got caught in a light rain, and it smells slightly of sheepskin. Very satisfied with the purchase.
Nice fur coat, I ordered size L, it fit me well at a height of 167 cm and clothing size 46, and it also fit my daughter at a height of 165 cm and clothing size 42! It's cropped. It arrived two weeks ahead of schedule, which was very pleasing 👍 the seller responds quickly to questions. It came in a box, a case, and with a shoulder strap.
Very nice! Not heavy. The fur is soft and plush. The collar is sturdy. Not too short for a height of 166 cm. Doesn't cover the hips, but that's the style. The color is a cool chocolate shade.
The jacket 🔥 came in a box, even with its own hanger. The quality is excellent. I took size M for 46R. It fits comfortably, slightly above the hip. The high collar adds a touch of elegance.
The coat arrived in a nice box. The quality is very good, nothing to complain about. The first model I had ordered was stolen. Fortunately, I received this one. Fast delivery. Thank you.
A wonderful jacket, arrived in Kyiv in 8 days, with a hanger included, packed in a box. Looks very beautiful, expensive, and integrates well into the wardrobe; it can be styled with dresses, trousers, or jeans. For measurements 95-72-100 and a height of 164 cm, I chose size M, and it fits perfectly over a warm sweater. The sleeve length is good. I recommend the product; it's definitely worth the money.
I love love love this fur jacket! It came so thoroughly and thoughtfully packaged, seller also was very patient and kind to advise me on size and colors. The jacket is very high quality and super stylish and warm! 10/10 recommended! !
Height 155 cm, measurements 82-62-92. Size S fits me perfectly, with room for a hoodie or sweater. sleeve with allowance Very cool jacket. Arrived exactly on time despite the holidays. well packaged. Shoulder pads included. warm, I think it can go down to -10 for sure.
Beautiful coat, nice color, bust 85cm fit loose and comfortable
I'm ready to sing praises to the seller. ♥️ Responsive and super fast with feedback. My request was fulfilled without any reproach. I liked the fur ear warmer. Height 161, weight 52, fits great. I've already bought 5 items and they're all great.
good jacket. for the demi-season or for those who drive I spent a long time choosing between beige and this color, and I don't regret choosing this one. My height is 173 cm, usual size S/M, but I took L because Chinese sizes always run small. loose fit, there is room for any sweater underneath, the color is very beautiful and noble
Extraordinarily warm, cozy sheepskin coat, very comfortable to wear! The fur doesn't shed, pockets are lined! I'm wearing size M, can easily wear another warm sweater underneath! The seller is very attentive, explained everything in detail and helped choose the right size.
I really liked the jacket! For a height of 158 cm, I took size M as advised by the seller! It fits perfectly, there's room for a sweater! It was packed perfectly and arrived in a box 👍
I am delighted with this fur coat. High-quality accessories, natural wool, everything is stitched inside. It arrived faster than indicated, about a week. I was very afraid to order at such a price because there were no reviews. For my height of 154 cm, I ordered size S, it fits perfectly, there is room for a warm sweater. Special thanks to the seller for advising on the size. The seller assures that the fur coat can withstand temperatures down to -5, but I think it can be worn down to -10.