SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Olamama Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://olamama.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Sweater comb on time. Quality is not bad. There is no label with the description, but I think it's viscose. Color matches the picture and size 2xl fits approximately like European 40
I took sweater Grosse 2XL, it sits a bit loose and it was my wish. I usually wear European big 40. Color, of course, does not match. Quality is not bad, but not wool, but viscose (probably). Sweater has no label, I can only guess. Fabric is thin and pleasant.
That's cool. I just put some pearls .....
The product corresponds to the description. Very well, I advise to take a size above... Fast delivery, thanks to the seller.
Jacket and I will describe that photo of the seller. Arrived before the story, the prannya did not use the form. Wealth shvidko
Love the softness of this sweater, just like the picture, but is so soft.
It has a very pleasant touch and the color as it is seen in the photo.
Super Super Super Super Super Super Super Super Super Super Super Super Super Super Super Super Super Super Super Super Super Super
It is very soft and comfortable, but it is comfortable to wear in winter. I gave it three kinds of awards, and it's all right. The sound is a little bit in the arm, but it's very soft and comfortable. It's comfortable to wear inside in winter. I made it three colors, but it's all right. However, it is very soft and comfortable. It is comfortable to wear inside in winter. I'm right.
I returned it because it was small. The material is good, but it's a lot of regret. Likely to be possible up to 66... 77 is a complete chewti .. happy to have a cheap, cheap Ali. Of course, there are a lot of things that you can't use. As there are things that are used at a low price, I order them in consideration. Thank you, sir. Thank you.
Sweater lovely. I like cuddwork that way.
I took a dark green picture too dark than I thought… Anyway, it's darker than a product photo it's green. And I bought it Big about one size and it feels good. It's not bad because it's a lot of paper…
very lovely, good quality, for my true size (46) a bit small. Girls, please pu pictures when rating garments, it is so helpful!
cute.
For the spring, a girl's jacket. For a dot Duge. My daughter for the product. The seller did not roll
Garny sviter. Thin, ale double. Bibirok nayakikh not Mai, ni rozmir, and a fabric warehouse. Rosmir XXL at the bylomu Kolori Mai 50 cm wide.
I i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i
Well received. He looks good on me.
The product of the Duge-Duge shvidko. My chudovs, insistence of colir. Watering is normal. Finish off the fabric. I took it with coins