SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Olamama Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://olamama.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The lipstick is GORGEOUS 😍 LOVE ❤️🙏 moderately moisturizing, VERY shiny, color 🔥🔥🔥 I think it can also be used as eyeshadow 😉👍🫶 it took a long time to reach Khabarovsk, but it's worth it 😉 VERY SATISFIED WITH THE PURCHASE 🥰 Thank you to the manufacturers and seller 🙏🌹
I have already written a review because this is the second tube, I really like it, though it gets absorbed with the first meal, but it's not critical. Delivery took less than a month, thank you to the seller.
amazing. didn't even expect it. it shines so much. it's hard to take a photo to capture all the beauty. definitely recommend.
Softly lies down, shines. In the photo, the lipstick is applied to the lips without a base. It should also be beautiful on another lipstick.
Very beautiful glitter❣️I liked it and ordered more. They sent several of my orders together right away, thank you, this is very convenient for me.
The lipstick is great, not drying on the lips, can be applied over lipstick for shine, I want another color 💄.
The lipstick is fire) It shines very beautifully)) It's a bit dry, so I apply a colorless lip gloss on top, it lasts half a day)).
The lipstick is good, it sparkles like diamonds, but it needs to be applied over any lipstick to add shine. So when applied alone it doesn't look very nice, but when applied over lipstick it's simply bomb. So take it 👍 it sparkles like a chameleon.
Beautiful lipstick. The shine is throughout the lipstick, not just on top as it often happens. The tube itself is flimsy, but not so critical for this price. Soft, doesn't roll on the lips.
I really liked the gloss, you could even say it's lipstick. There's a small chip on the gloss, but it's not critical, I'm not taking off a star. It arrived much earlier than the stated date. Thank you.
super 👍 go for it, you won't regret it.
EXCELLENT SHINY LIPSTICK. UNUSUAL COLOR. RECOMMEND 👍.
One solid glitter! Number 07 with pink glitters. Very satisfied with the purchase!!!
Super holographic... On any tone from above, minimal consumption, just a touch.... Wow effect)))))) No noticeable glitter)))
If there were 10 stars, I would give 10 stars. This is my first impression; the lipstick is simply superb with its scent, color, and glitter. Let's see how it performs with use; I will definitely order more. Thanks to the seller.
The lipstick is exactly like in the seller's photo. I'm delighted that it's all glitter, not just sprinkled on top. I immediately bought 2 more.