SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Olamama Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://olamama.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Excellent, this is not the first time I've bought it.
The pencil is long-lasting, has a nice brown color, and perfectly complements makeup, thank you.
I received today.thank you. very fast delivery. no damages all the items is in good shape.
Everything is great, this is not my first purchase, I like how it holds up, I recommend the seller.
Beautiful packaging, nice tube. Good product. I liked it.
Excellent, can be wiped off with some effort
very nice. looks good
Very beautiful packaging, both the outer packaging and the product itself look like an expensive eyeliner 😍 And the quality of the eyeliner is also amazing, the "brush" is very convenient, allowing you to create both thin and thick lines. Also, the eyeliner dries quickly and doesn't smudge. For this price, I recommend ordering several at once, it's a fantastic eyeliner 🔥
My favorite eyeliner. It lasts all day long, and the brush allows for precise application. It's a really intense black.
Girls, this is a wonderful product. 🌹 🌹 🌹 I'm just very happy and very satisfied, the arrows turn out to be very beautiful. 👍 Lasts all day, does not smudge on the upper eyelids. I recommend the supplier and wish this company only the best of success. P.S. Special thanks for the high-quality delivery of the product, and it looks very stylish and incredibly BEAUTIFUL. 💅
Ordered on 15.01, eyeliner arrived in Germany on 03.02, thin, holds well. Expiration date is until 12.28 (3 years).
I hope it lasts more than a month!
It's very convenient to apply, the brush draws finely and clearly. It dries quickly, and rubbing with a finger doesn't smudge anything at all.
Very good seller, high-quality products. The products are well-packaged.
Delivery according to the order, a bit long but worth it. The product was delivered in good condition. I tried it and I am satisfied, I recommend it.
Top product that looks very high quality, it draws very well and finely. The order arrived on time with a small gift that makes me happy, thank you.
A thin brush, very precise and long-lasting! Perfect for me! !
The eyeliner arrived in 15 days, it fulfills its function with an ideal thin brush for precise lines. I used it for swimming and it's waterproof. I really liked it; I've been using it for 4 days and it hasn't caused any skin reactions.