SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Olamama Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://olamama.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
color ok. but if you don't like the feeling of lipstick on your lips + dryness – do not purchase
Nice product and good quality 👌
stand. the color matches. I am satisfied.
the lipstick applies very well, becomes matte after application and lasts very well, has a pleasant faint scent.
Very long-lasting lipstick, I'm already buying it in another color for the second time. Regardless of the fact that it is matte, do not peel off the lips.
Arrived thanks, only a lot of shipping time
Looks nice Came quickly .
The box is a bit damaged, but the product is fine.
Normal gloss. We will have much worse ones for this money. However, the matte is not that matte. It sticks a bit. I will protest again, maybe I'll open a dispute.
Overall, the review for the lipstick is positive. The lipstick does not dry out the lips, applies well, has a pleasant texture, and a beautiful color. It is quite durable but needs to be updated after eating. Also, the lipstick smells pleasant.
Nice shine, durable, holds well. It dries matte on the lips. The product does not quite match the description, but overall not bad. Delivery almost 1.5 months, very long.
Well packaged, the product packaging arrived in good condition. The shelf life is good, you can keep it for another three years. It's frustrating, very long delivery, almost a month and a half.
The lipstick is matte, high quality, but the color does not match. It's more like brick. Very long delivery. Almost a month and a half.
Good quality. Color Pro 05. Beautiful. The lipstick does not dry out and does not shrink much. I will definitely order another color. I adore this company. Just love at first sight
Good texture and lasts a long time. But the photo does not match. There is no shade of pink. It is more brown-orange.
The lipstick took a very long time, almost two months, but that's all because of the damn Russians, because there is no air connection in Ukraine due to constant bombings of our cities. But she is so beautiful! The packaging looks simply gorgeous! I liked the color! I recommend!
the lipstick is very durable, it slips into folds a little. matte. I took off one star because the shade is slightly different from the photo (I specifically took the photo for you with a flash). As you can see, none of the photos match the shade in the seller's photo. there is no pleasant smell
I love this manufacturer, everything is high quality and well packaged. The only thing is that the colors of the lipsticks do not always match the catalog
The lipstick is brown, does not match the photo. Stable and pleasant on the lips. I took another one, but it also doesn't match the photo.
Good quality lipstick, this is not the first time I order, well packaged, looks solid, the color is soft and pleasant, thank you. ❤