SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Olamama Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://olamama.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Verryyyyyyy gooooodddddddddddd
ok, it might be a bit small and a bit weak but for this money... fast shipping.
very good cleanses the face buy it you won't regret it recommend thank you to the seller
A very good gadget. Before cleaning, you need to steam your face. It cleans pores very well. The photo shows how much skin fat came out of the pores, and I cleaned my face very thoroughly before the procedure. The device has 4 modes: ultrasonic cleaning, EMS (electromyostimulation), ionic cleaning, and ionic infusion into the skin. I highly recommend this device.
The product arrived in a intact package, well-packaged. I tested the scrubber, but it performs all its functions; I didn't expect such a small device to do so well, it cleans dirt very well. Everything is excellent. I recommend the product and the seller. Good product.
Everything arrived well-packaged and quickly. I will use it.
It looks very nice, seems to be of very good quality, it's hard to say anything about usage after just one time.
Great device for facial cleansing, the washing pad works very delicately, I recommend purchasing it.
Everything arrived intact, everything works.
Perfect always. Thank you.
Excellent product! Highly recommended, fast delivery, one week... works spectacularly, provides micro-electricity and helps remove dirt from pores!
I haven't tried it yet - I'm waiting for the gel, on wet skin the result is not very visible, steam comes out and that's it, I didn't notice any cleansing, the packaging is excellent, there are thin instructions inside, there is Russian language.
The product arrived quickly, well packaged. Instructions in multiples of languages, there are also instructions in Russian. All modes work. I recommend 💯
Packed well. Works well, three modes, powered by network. Beautiful.
Thanks a lot!!! The order was delivered on time, it seems, even ahead of schedule. Well packaged, arrived safe and sound, there are instructions in Russian. I tried the device: it works))) I am satisfied with the result. The skin of the face has become evener, softer, more suitable for touches. I recommend)))
Delivery was delayed by a few days. But this is not the seller's fault. Questions to customs and post office. The product itself arrived intact, although it was packed in a regular package. I didn’t test it at work because I took it as a gift and didn’t want to spoil the packaging. When we check it, I'll write an additional review.
The product arrived perfectly packaged, everything is intact! I already tried it, it works at 5+. I definitely recommend it for the purchase.
super device! repeminate
effect after the first application, let's see what happens next))