SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Olamama Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://olamama.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This is love at first sight! The leather is soft, the color is stunning, the shape is great, there are many compartments inside, this bag is a wardrobe staple, every girl needs it! Girls, the price is a gift! Thank you very much to the seller! Delivery is fast, a couple of weeks, maybe a little longer, but it's worth it! The hardware, leather, everything is perfect in it!
cool small bag, has a long strap, looks great, everything needed (documents, phone and various small items) fits inside, there are two small side pockets inside, recommend for purchase.
Gorgeous bag! Very beautiful, I didn't think that for 2500 you could buy a leather bag and was pleasantly surprised. It's really made of genuine leather, good quality leather. In general, I'm absolutely delighted!
Nice bag, comfortable, arrived on time. There is the same one in burgundy color, personally I liked the burgundy color more. In the photo it looks blue for some reason, but no, the bag is purely gray. Thank you for the quality bag at an affordable price.
Great handbag, beautiful color, I highly recommend this purchase.
A beautiful high-quality small handbag, everything is perfect ... I want to note that it was securely packed ... I recommend it.
Good leather. I don't really know why there's some kind of stripe in the middle of the bag like a mark from the machine that installed the hardware. The size is perfect for everyday wear and yes, it's beige, a cool beige to be precise.
Very nice bag, comfortable to wear and you can place quite a lot of items inside. Not sure about the quality of leather but from the first look - seems pretty nice. Recommend for buying.
Genuine leather, well packaged, very beautiful, the color is like cream, not quite white. I loved it.
Thank you very much, super fast delivery from the seller, I recommend it. Sent quickly and packaged very well. Highly recommend. The bag is great, super quality, very satisfied.
A very beautiful and convenient bag. I have been carrying it for over a week since the purchase. I want another color.
well sewn, fabric, color - ivory, gold-colored accessories, nice packaging. I definitely recommend it!
After searching for a long time and looking at many styles, i finally chose this one. It's simple, the leather feels textured, the colors are really beautiful, and the texture is also very good. I like it!
Very beautiful, i really like it. The bag feels comfortable to the touch and the hardware is high-end. I will continue to buy a black one
Luxurious handbag. At first, I thought it was very small. But it turned out to be surprisingly spacious. The leather is soft, the hardware is high-quality, and the lining is thick. I want the same one in another color.
the bag is nice, but expect that it is not white!! ! rather coffee with milk... that's what I expected because I saw it in other photos... because if I wanted white, I would be disappointed... please correct the color in the description because it's not white..
A great bag, not big, but capacious, light, comfortable. I like the rear pocket, great for the phone) Looks like leather) good fittings. I'm happy, I recommend)