SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Olamama Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://olamama.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This dress is really beautiful, the quality surprised me. The fabric is thick, has lycra, stretches, compresses the abdomen. The shorts have an appropriate length. I am a plus-size woman and I really liked the product since it stretches enough. The color is identical to the image. I am seriously considering buying in other colors. The only but I have is that, being a one-piece, I will see how I manage when going to the toilet, but the product is worth it. I highly recommend it. . . . . arrived very well packaged everything ok
perfect in levels
It arrived before the expected date, the dress looks cute & the fabric fits well. Thank you, seller!
simply the best jumpsuit!! I'll take it in 2 more colors, fits perfectly, elegant and practical! Size M for 88-68-93.
A very beautiful and high-quality jumpsuit. Why hasn't anyone mentioned yet that it makes a cool neckline? (Adjusts the bust from all sides) Can be worn without a bra, which is another huge advantage for summer!!
Girls...the dress is amazing. I took the M for my S, fits perfectly! It had been in my cart for a long time for 4k, then I saw it here for 1.5 and ordered it almost immediately. 💔 Arrived in 8 days!! There is no smell, the included cups hold the chest perfectly, although it's a bit difficult to breathe. I have a small chest; girls with fuller figures should probably take two sizes larger, otherwise it won't fit well, it's very tight! 10/10
The dress is of high quality.
good
Highly sewn, it doesn't feel hot in the heat, there is a pocket on the shorts under the skirt, fits perfectly for a height of 172 cm, 75-82-98, reached Moscow in 11 days! I recommend!
I liked the dress, it matches the seller's description, height 168, 86-66-92. There is padding on the chest, can be worn without a bra, with shorts under the skirt. I recommend buying
beautiful dress! The fit is excellent, the cups provide good support. perfect for ballet practice. I will order in other colors.
Guys if you see this on any other website don’t buy, this is the original seller. I ordered from “pilatesmom” and got the same thing as this dress only way too small cause the sizes are chinese and not european. And the site claimed to be original. “shipper only not seller” 🤣 🤣 🤣 Right. Now i ordered from this shop on aliexpress not only way cheaper, but also same quality and i knew to size up cause china duh.
Excellent set, the color is pink as I wanted, not peach. fits true to size
Cool dress, top quality. In my opinion, S is still too small for my measurements, tight in the armpit area and presses on the shoulders, it seemed short for my height 163. M would be perfect. OG84, OT 66, OB 100.