SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Olamama Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://olamama.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This lipgloss has to be one of my favorite product from this line! Very pretty 😍 . Will definitely order more in the future.
Lips gloss is gorgeous with just a hint of tint i will not worry about it being overly saturated on my daughters.
Orange in color lovely color sweet with barely a tint of color great for introducing your young ladies into the world of makeup.
I admire this brand of cosmetics. Nice smell, nice texture, everything is great. I bought through the Alilovers channel. I love this balm and lip oil. I recommend
Love this lip oil great pigment . Great selection. Shipping was fast definitely recommend this seller!
goes on so nicely. color isn't to strong. doesn't have a bad smell. I love it. very cute and sleek.
The stag did not come into the Bob, but the super-vicoristic stupor on the props of this day yak slylylyodya) The Topper, I will repeat it. Ale pakuvannya Shor and viglyadak Garno, but it's cheap to want to be drawn for a dotik, Mabut is a small Vaga in the years with some brands. More apklacator class, I love you)
Did not do it, on a relish yak shower gel. Before she took Honey, that on the 5/5
Love the color and formula.
The lip oil has arrived, the delivery is quite long. I will not unpack as I took it as a gift. Thank you.
The pet was selected, the trohi is sticky, ale is not critical. Relish and neutral smell. On the lips of the prose, give a light rose. Blisk buv packing in a box and sealing in a place. I got a little bit more than my friend. I got it for the product, for the same friend, buying a touch, pokey for me in the capture of some cosmetics
Good Blisk.
I made a slip for my lips and gave it the year. Me to be like a number on the lips. In the most beautiful and beautiful Bliska. Do not collide. I think I'm more semovliu. All peaceful sky without trivog.
Super class lip gloss, simple lip color on the lips, light scent, do not have a sticky layer, garbed lips! I am satisfied with the product, and I am not satisfied with the double delivery, I was minted by the 1,5 of the Ministry (
Garnet pakuvannya, on the lips in the tsyloma primny, ale there is a crap at the roti such a parfumnium otherwise, there is no particular thing. Delivery took a little more than my.
Good beautiful packaging. There is no color there, it feels like the usual colorless shine on the lips.
Same note that for the other gloss, I would have liked to have a smell of fruit, because the smell is not at all good, but the gloss is beautiful, the packaging is chic,.
Everything came to the deputy. On the first glance of the same class Winding-up packaging, everything is welded. Console overlay prechudovo. Dough for my own tank, which will not be dry. Poki is still more like
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