SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Olamama Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://olamama.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The pencil is good and durable. It doesn't cause redness or allergies; this is not the first time I've bought it, and I'm very satisfied.
a good pencil for eyebrows, but it only lasts for a month, the lead itself is very small, delivery is long to the Ukrainian post.
This is not the first time I've bought pencils from this brand! The quality of them is excellent! But the delivery is very long compared to other sellers!
The product is well-packaged, the pencil draws well without being too bright, the seller included a gift, I recommend it.
Great ~~~~~~~~~~~~ # @Like ~~~~~~~~~~~~ # @Like ~~~~~~~~~~~~ # @Like ~~~~~~~~~~~~ # @Like ~~~~~~~~~~~~ # @
Excellent pencil! I use it all the time.
The product is of high quality, well-packaged, and has a wonderful design. Delivery is long. Ordered on 07.06, received on 23.07. at Ukrposhta. As a gift (as I understood), they included napkins. I am satisfied with the pencil. Thank you to the seller!
Long delivery time, product is great
The pencil is very thin, allowing you to draw individual hairs. It holds well and does not rub off during the day.
This is not the first time I order and I am very satisfied with the quality. Super pencil and other cosmetics are from this brand. 👍 👍 👍 👍 👍
I love this brand.... super good product... highly recommended, it took a little while to arrive, use your coins to save.
The pencil is nice, but the color is not suitable, it looks more like red.
My second order, satisfied with the quality of the cosmetics. The mascara does not flake, stays on all day, one and the other. Also, I ordered an eyebrow pencil, after the first one ran out, I decided to take it apart and to my surprise, there was still half of the product inside, which will last me another month or two. Russia is a bear. The order took a long time to reach Kyiv, a little over a month. By the way, the shelf life is up to 28 years. Thank you for the gift.
Favorite cosmetics!! Quality, discounts, and a gift. Everything is great. Delivery is not fast, but the cosmetics are good.
Just a wonderful pencil. This is the second one, I took a darker one, I really like it. I was especially pleased with the packaging and the gift. I definitely recommend buying it, especially for this price.
the product matches the description, everything is as described, recommendations for purchase, thank you to the seller for the delivery and product quality.
Good and durable, the color matches the description, soft, with good blending, does not flake, applies in a thin layer.
Super. I am not taking the first and not the second time. The product corresponds to the description in the card. The seller sent quickly, the delivery is about three months