SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Olamama Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://olamama.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
LASTING LIPSTICK MATTE
SILKY AS CHOCOLATE
FIND YOUR PERFECT LIP MATCH
HOW TO USE
Bought at an excellent price, saw a discount on the Telegram channel *BushAliTopik*, great lipstick, not the first time buying, seller packs everything clearly, but delivery takes a bit long. Otherwise, everything is great, recommend for purchase.
Thank you for the wonderful lipstick, very beautiful shade 😍 but the delivery is a bit long, the seller included napkins as a gift.
The package arrived without damage. The color is bright and rich, it holds well and doesn't smudge. I received 5 nose strips as a gift—thanks to the seller!
beautiful tone, I have only touched it once during use
For me, this brand is completely reliable. The color matches that of the advertisement, only it looks darker on me as I am tan and my lips are darker too. Its cap is screw-on, which ensures the quality of the lipstick and that is important to me because it extends the life of the lipstick. It doesn't dry out, and I like that. Just like its pigments are strong, but I can't say it's permanent because I've used it and it lasts but doesn't have a hold like other permanents, although I prefer it this way because I prefer hydration.
The lipstick arrived by courier. They threw it in the mailbox. The package took a long time to arrive. For a very long time. Their mascara and eyeliner also took a long time to arrive. But I will say this, the product is worth waiting for. The lipstick is great. The packaging is elegant. Looks very nice. Velvet texture. The smell is pleasant and not overpowering. Fits well. It holds perfectly, doesn't slip. As always satisfied. I recommend it 100%.
It arrived well-packaged within the deadline and in the exact color, I loved it and highly recommend it, really top-notch, it even came with a free tissue. 🥰 🥰 🥰 🥰 🥰 🥰 🥰 🥰
I really liked the lipstick, it has an extraordinary quality. The durability is quite good because I applied it in the morning and still have it on in the afternoon, so I am very happy with this lipstick.
The package took a month and a half to arrive, but they didn't promise faster. The lipstick is well-packaged, and the design of the case is excellent. The quality is good, this is not the first time I've bought it. I like it. I recommend.
It's nice yes, but it's not that durable. It came with a small gift, which are some lip wipes.
Yes, it is. Raj'ent not bad, the price is correct, great value for money, thank you seller, I recommend.
Satisfied with the lipstick 👍 😍 The seller also sent a pack of dry wipes (10 pcs) for removing lip makeup as a gift. ✅ Very beautiful design and beautiful color. ✅ I ordered # 11 . The texture is very soft when applied. It dries on the lips in literally 30 seconds and is practically not felt. But it dries the lips, so I recommend applying a moisturizing gloss or a lip balm on top of the lipstick, and then it's perfect. 👌 👍 It took a long time to reach Poland, almost 3 weeks. But it arrived earlier than the specified time. I definitely recommend the lipstick. ✅ Now I want to order something else from this brand 😃
perfect perfect perfect perfect perfect perfect.
I love your lipsticks, I have several colors. they are durable and matte. They dry the lips a bit, but the effect for this price is great.
Thanks for the lipstick. I love her very much. This is not the first time I order. Also a nice gift. I really like this.
The quality of the lipstick is not very good, it makes the lips dry, very dry and clumps, but in terms of design, it is beautiful and convenient.
Good
I love these pomads, just like the mascara id O.TWO.O. They stay on your mouth for a very long time, they cover great.
I love cosmetics from this company, there is no allergy and no nsk, just space. Long delivery, but it costs that, plus a nice bonus napkin