SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Olamama Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://olamama.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
LASTING LIPSTICK MATTE
SILKY AS CHOCOLATE
FIND YOUR PERFECT LIP MATCH
HOW TO USE
Its beautiful color m14 i like it
Gorgeous colour, particularly for light-to-medium skin tones. Good feeling on the lips. Beautiful packaging.
Waited for over a month for this lipstick which i don’t mind but i almost asked for a refund it took so long to get to me. You have to have patience for these products for the price.
This shade is very nice, doesn’t quite work for my skin tone i am more olive toned, looks lovely on my fair skinned daughter.
This lipstick shade reminds me of my grandma, older people colors, guess what i am older people, hahaha. Looks great on me!
Pack well.... received lipstick and makeup remover..... i like this colour... thank you recommended seller
Color is beautiful the packing was so pretty the top is twist off not the type that you pull off, this was unique to me.
Gorgeous. Great colour, great texture, beautiful packaging. Highly recommended.
I love it 🥰😍
Shipping was fast. Great selection of colors to pick from. Good price for the value. Definitely recommend this seller!
Ordered 7.10, received 5.10 in the Irkutsk region. The lipstick is dense, it lies heavy, sticky on the lips, and leaves a mark on the mug, but not strong. The structure of the lipstick is plasticine and dries the lips. But for its price-top. I like it, I will wear it. Not particularly layered, a maximum of two applications. Packing: just mail package and lipstick box. Put a makeup remover napkin as a gift, thank you (if I have already received the 3rd product).
She married odraz 3 lipstick, the 12th 14th and the 16th vidtynok. Whiglyadak and in the photo, I got it. According to the style, it is not good on the lips. In my hand, I tried to get the miter in the dead water in the left photo. Garno packed, jars of yakisni, do not make it, let me know what to do in the form and malyonka, if you get up to Kintz, Tse it's hot and Garno.
Amazing color and superb finishing. O two o has always been quality conscious in all of their products. Love it ❤️
Lipstick is super. The color is rich, persistent, while it does not dry the lips. Unambiguously advise
Delivery was very fast and Thankyou for the gift 😩❤️
The deputy 11.09 was 15.10 for the shelter. Goods packing good, lipstick itself does not smell like wine, to be applied to good, to cut class, not to wear, color garny. My lipstick was not too good for my lips, my lips were not for cold rock.