SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Olamama Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://olamama.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Expectation and reality, I thought the color would at least be similar to the picture, but in the end, it came in a tacky bright pink color used by old schoolteachers. However, it looks okay on the hand; the color of the swatch matches the color of the swatches in the product photos, but when I apply it to my lips, it seems that all the old schoolgirls from a kilometer away are looking at me because this lipstick has overtaken them all. But what else can you expect for such a price? The texture and feel are pleasant, almost like velvet. After reviews where this lipstick is not pink for everyone but more orange, many more questions arose about why I have this color on my lips when the lipstick in the bottle looks like the shade I ordered.
A very cute jar, but so tiny, the scent is pleasant, it looks like a shade 01 like healed lips, basically satisfied, but it's not enough for long as there isn't much product inside.
Not bad lipstick. Very miniature packaging but looks nice. It feels a bit like satin/matte lipsticks on the lips but does not smudge the lips.
OK 👌 beautiful on the lips, peels a little but not on complex ones
Good lipstick, at first it seemed too liquid and transparent like gloss, but no, it's light matte peachy, just a small bottle.
Super 🥰
Very cool velvet lipstick, the color is excellent but different from what was promised, the product is small but sufficient, I recommend it.
delivery 6 weeks. The bottle is small, giving the impression of a disposable product or a sample in cute packaging. The lipsticks themselves feel weightless on the lips, like water with pigment, with a completely unobtrusive pleasant scent. similar to a tint rather than lipstick. The bottle feels practically empty, but I didn't expect more for that price. . Color 6 - bright enough, matches the photo in the description. In the photo - on the left № 1, on the right № 6(bright).
Dear lipstick, the color is redder than in the photo, applies well, smells nice, took two months to arrive lol
The color is pleasant and it lasts long on the lips.
Miniature. Delicious to taste)) Matte finish. Doesn't dry...yet. Tone 6
very cute, arrived in intact packaging. Smells nice but pigments poorly, only with multiple layers. convenient to carry in a bag, that's why I bought it
Color number 5 on my lips looks more like matte pink. The color is slightly different from the seller's photo (in my case). The quality is good, applies smoothly, doesn't smudge on the lips, long-lasting, doesn't dry out. Original design, beautiful bottle.
I liked the matte lipstick.
I didn't get the color right. In the photo it looks more red, but in reality it's quite a bright pink. If you rub it on your lips, it will have a natural effect. The texture is pleasant, velvety. Persicotta flavor.
The order arrived within the specified timeframe. Nicely packaged. Smells pleasantly. Color as in the photo. I recommend it. I did not communicate with the seller, there was no need.
I was fascinated, I chose color 5 and it's the same. It arrived quickly and can be used in 2 ways as is. When applying the soft tone and not too marked, it is non-transferable and liquid-resistant.