SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Olamama Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://olamama.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Thank you thank you thank you thank you thank you thank thank you thank you thank you thank you thank you thank you thank you thank you thank you
The lipstick 💄 arrived in good condition and they sent a small gift 🎁 with the product. I liked it.
Order not received but seller refunded me stuck in somewhere.
Item not received, stuck in somewhere but seller refunded me.
The color is lighter than in the photo, more pinkish.
The lipstick arrived in about a month, in a box, looks nice, the package arrived undamaged. I like everything.
Awesome, solid colours. Delivered in eleven days after purchase. I like this product and i recommend it.
The lipstick is great! I love it very much, I already have three of them! The colors are natural, as they are currently in fashion! They don't dry out the lips, I really like them.
Delivery takes a long time, but it's worth it. I don't like this cosmetics for some reason. always takes a long time, two months at most. it can take longer. The quality is amazing, I first bought this in size 11, almost used it up, now ordered in size 17, the color is just like in the picture, really liked it, it's my color. Waiting for size 19. The lipsticks last long, do not dry out the lips, look natural, highly recommended!
These lipsticks are beautiful and they last all day. These are the best rals I have found on the market. Thank you O.two.O ❤ 🥰
Colour not at all as advertised but still pretty .
My go to store for all my cosmetic needs. Very good and quality products.
The lipsticks are pretty but the Cherish shade is like a brick red. I bought it because I thought it was the shade leaning towards cherry, but no. It's still pretty. Thank you for the gifts.
Good product, dry and water-resistant. I bought a lot of it. The dark colors are better and it comes with a gift of tissues. Thanks to the seller and AliExpress.
Love it
Lovely lipstick. I already have these three colors. I like how it looks on the lips, but the lips need to be moisturized first, then apply lipstick.
I loved the color and pigmentation.
Beautiful color, does not come off quickly but a little dry :)